Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative
Ritesh Vaishnav

Ritesh Vaishnav

IT Asst. Manager
AHMEDABAD

Summary

Meticulous System Administrator with experience in computer system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.


Overview

15
15
years of professional experience

Work History

System Administrator

Hi-Tech Projects PVT LTD
12.2015 - Current
  • Built and maintained successful relationships with service providers, dealers and consumers
  • Maintained Company Servers, computers,laptops,printers, Firewall , Network switches, Emails , EPABX, CCTV & PTZ camera’s ,Walky talkies ,company CUG connections,cables , GPS (Vehicle Tracking) Biomatric machine’s and other equipment
  • Acted as primary contact for Server & System technical issues as well as network & Inernet Emergencies
  • Working and trouble shooting with Company ERP application
  • Installation and troubleshooting Windows Based Applications Software
  • Cordinating with IT vendors and ISP providors and CUG providers for any issues
  • Created Daily and Monthly Reports., Network Management and administration of Windows 2003, Windows NT and Fedora
  • Trouble-shooting and Maintenance of PC’s in network with various network components
  • Installed in it
  • Troubleshooting of network related problems,
  • Office automation work
  • Managing and scripting of security levels in each client PC in the network
  • Managing accessibilities and firewalls on client PC to client PC and client PC to Server
  • Installation Windows Based Applications Software.

Team Leader

Microlink Solutions PVT LTD
10.2013 - 12.2015
  • Deployed at Customer Site “MEDUSIND SOLUTIONS”
  • Displayed courtesy and strong interpersonal skills with all customer interactions
  • Built and maintained successful relationships with service providers, dealers and consumers
  • Maintained composure and patience in face of difficult customer situations
  • Processed the inbound and outbound technical support calls
  • Informed the customers about the issue resolution progress
  • Supported customers having data connectivity issues
  • Provided thorough support and problem resolution for customers
  • Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT Support Teams
  • Served as Operating System Expert, providing technical support for entire organization
  • Provided Technical support to both in-house staff and user departments for all network applications
  • Oversaw the development and launch of Aspect Telephony Service
  • Oversaw the Fibre Cable Migration
  • Maintained Company Servers, computers, printers, cables and other equipment
  • Acted as primary contact for Operating System technical issues as well as network Emergencies
  • Worked with outside vendors and teams to develop voice and data wiring infrastructure
  • Responded to all client requests for technical support by phone and E-mail
  • Created more than 10 Monthly Reports
  • Troubleshoot and resolved Internet connectivity and general software and hardware issues.

System Administrator / Network Engineer

SJPI (NICM) Institute, Shri Jairambhai Patel Institute
03.2010 - 09.2013
  • Of Business Management & Computer Applications (SJPI)-formerly known as NICM (National Institute of Co operative Management, Work experience : 3 years and 6 months

Customer Support Engineer

DATATECH COMPUTERS PVT.LTD
01.2008 - 02.2010
  • Deployed at Customer Site “commissioner of health “
  • Hardware & networking engineer
  • Troubleshooting all type of computers & maintain computer networking.

Education

Bachelor of Arts -

Mohanlal sukhadiya university Udaipur

Jetking Computer Hardware and Networking Professional - undefined

JCHNP

Jetking computer hardware and networking professional Ashram road - undefined

Skills

SKILLS SUMMARYundefined

Accomplishments

  • Customer Onsite Handling and Appreciation
  • Appreciated for timely technical support during the Business Hours.Appreciation from the CIO of the Customer Site for the timely and hands-on support during the critical downtime affecting the huge business volume of the site
  • Achieved Result by completing Task with accuracy and efficiency.
  • Appreciation from the Customer as well from the Office Team Leaders and HR managers regarding the timely and perfect Monthly Reporting.Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery
  • Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department
  • Oversaw IT support for 10 servers, 12 virtual servers, 800 users and 1100 desktops and 100+ laptops.

Timeline

System Administrator

Hi-Tech Projects PVT LTD
12.2015 - Current

Team Leader

Microlink Solutions PVT LTD
10.2013 - 12.2015

System Administrator / Network Engineer

SJPI (NICM) Institute, Shri Jairambhai Patel Institute
03.2010 - 09.2013

Customer Support Engineer

DATATECH COMPUTERS PVT.LTD
01.2008 - 02.2010

Bachelor of Arts -

Mohanlal sukhadiya university Udaipur

Jetking Computer Hardware and Networking Professional - undefined

JCHNP

Jetking computer hardware and networking professional Ashram road - undefined

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