RITESH R. DOSHI
Summary
Over 19+ years of Competent Professional experience with key focus areas in Reporting Analytics-Service Delivery, Project Management, Robotics Process Automation, Artificial Intelligence, Data Analysis, Reporting Analysis-Workforce Management, Subject Matter Expert (SME), in Finance Modules, with strong analytical and logical skills , Technical skills, strong problem solving which enables effective solutions for Internal and External Clients by operating in enabled IT operating model & co innovation technology partners.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
1
1
Language
Work History
Manager - Business Analyst
Sutherland Global Services
01.2022 - Current
- Key Result Areas (Responsibilities)-
- Monitor Defined KPIs (Key Performance Indicators) across several technologies & highlight the risks to the Management when metrics falls below agreed KPIs standard for strategic planning
- Ensure SLA’s are adhered to and measures are identified to improve services/metrics that are not being met, ensuring that support teams are capable of meeting the SLAs and client is satisfied
- Act as builder to intake data, creating reports and dashboards in excel that matches business requirements
- Be Primary Point of Contact for service teams with data, analytics & reporting needs
- Actively detect the trends & opportunities to address the gaps & improve operating procedures for training the team members on tools/systems etc,
- Provide assistance to Team Managers from data perspective in terms of productivity, CX & other important metrics through communication that helps Team Managers to drive their areas of improvement for their agents by way of coaching, etc,
- Ensure that customers are informed on timely manner of service performance by way of Weekly Business Reviews & Monthly Business Reviews & welcome feedback which helps to strategically plan out any risks that helps overall process improvement
- Closely work with Knowledge Management team & Artificial Intelligence team to identify the areas of improvement to enhance the tools & features of data sharing that can help internal team/Client to drive the program successfully and have full visibility on the trend & opportunities.
Business Analyst
DXC Technology
02.2020 - Current
- As part of Regional Reporting Team, support HRBP’s requirements by collecting, structuring, analyzing, and reporting on the data for various projects that benefits in their efficient planning, forecasting, cost optimization and other decisions related to HRM
- Using the HCM cloud-based tool- Workday which delivers various reports related payroll management, time tracking, HRM, Talent Management
- Development & Publish of customized reports using PowerBI for the metrics that benefits internal Biz Ops and HRBP leads for their dashboard presentation to stakeholders and leadership team
- Using SQL (Beginner-Medium) queries logic for extracting the reports from Database and Workday tool as per the requirements via HR Connect Adhoc requests raised by various stakeholders
- Involved in testing for development of Data Model Dimensions which are required to be part of various PowerBI reports that benefits HR Leads and Leadership team for their decision making on regular basis
- Act as SPOC with HRBP approvers for reviewing, approving to get the access provisioned for Regional stakeholders to various reports in PowerBI as per their role via User access management process in co-ordination with workforce management team
- Work closely with development team by raising the queries via Git Hub/Dev Ops to customize the fields by addition/removal in the tables or views as part of process improvements by deep dive analysis of verifying the sensitive and non-sensitive data fields based on the usage and requirement from stakeholders which is aim to improve the performance of the tool and also better efficiency
- Support stakeholders by extracting the reports related to their scope of work as part of Nonstandard reports in case of access issue which helps for their further analysis.
Senior IT Program & Project Management Analyst
Conduent Business Services LLP
09.2018 - 02.2020
- Support the planning, delivery, and control of projects or programs based on the objectives, scope and resources agreed by the project stakeholders
- Determine the viable opportunities benefitting the Business in terms of Resource Optimization- effort savings, ROI via Automation in longer run based on reengineering of the process
- Proven track record of evaluating current processes and envisioning ways to reengineer the process in order to create significant efficiencies and enhance controls by way of support with RPA Centre of Excellence (COE)
- Contribute to the design of TO BE Process flow of each Line of Business vs
- AS IS Process flow by conducting & evaluating requirement analysis and formulate detailed level of specifications via Process Definition Documentation (PDD)
- Liaison with individual project team to gather project status & execute the weekly project calls in line with RPA stakeholder Team
- Work closely with IT to ensure that applications support continuous improvements around quality, cycle time and operating efficiency
- Facilitate creation of the tasks for the Sprint with dependencies identified
- Work with key SMEs and partners to troubleshoot and prioritization actions
- Cultivating relationships with various cross-functional teams in order to support change
- Controlling internal quality failures by addressing the root cause within the organization.
Consultant
Capgemini Technology Services India Ltd
Bangalore
11.2014 - 10.2018
- Responsibilities)-
- SME on tool applications related to 02C, P2P, HR Gateways queries, Tableau entailing end to end Implementation across all Internal & External teams of Capgemini
- Analyze the user requirements, Perform Impact Analysis and generate Business/System requirements documents
- Preparation of Statement of Work (SOW) on behalf of internal Capgemini engagement team with vendor as per standard GPM for implementation of process from delivery standpoint
- Review of Functional test cases and Audit the functionality on the quality of deliverables at regular intervals
- Assist Capgemini engagement team on UAT testing & obtain the sign off for Production deployment
- Co-ordinate the preparation of Manuals and Training materials by providing the TTT (Train the Trainer) before GOLIVE to the Capgemini engagement team & share the same in share point for future reference
- Hyper care Support after GOLIVE assistance to Capgemini Engagement team for any issues encountered during period of time.
Sr. Business Analyst/Supervisor
XEROX Corporation, Bangalore and Razorsight Software (P) Ltd
Bangalore
04.2008 - 10.2012
- Result Areas (Responsibilities)-
- SME on Telecom Billing Solutions entailing Implementation across all External clients of Razorsight/Xerox
- Analyze the user requirements, Perform Impact Analysis and generate Business/System requirements documents
- Review of Functional test cases and Audit the functionality on the quality of deliverables at regular intervals
- Approve the Playback if to be moved for UAT & assists the team during UAT testing & obtain the sign off for Production deployment
- Provide the TTT (Train the Trainer) before GOLIVE in production to ensure that the applications are working according to the sign off done during UAT.
Credit Expert/Group Lead
Dell International Services, Global Financial Services
Bangalore
12.2004 - 04.2008
- Subject Matter Expert in Cash Applications Tool for AP, AR & GL Modules.
- Co-Ordinate with internal teams to ensure to close the Unapplied Accounts during month end & quarter end.
- Assignment of invoices to various team members of different lockboxes.
- Worked on Customer Service Lockbox account, responding to various queries related to accounts held up in AR/AP/GL.
- Ensuring the Unapplied accounts are closed to ‘0’ & updated in ERP- Oracle 11i applications.
- Periodic sharing of the reconciliation reports with Senior Management
Education
MBA - Finance & Marketing
SAMS, Bangalore University
B.Com - undefined
SJRC, Bangalore University
Skills
Service Delivery- Reporting Analyticsundefined
Timeline
Manager - Business Analyst
Sutherland Global Services
01.2022 - Current
Business Analyst
DXC Technology
02.2020 - Current
Senior IT Program & Project Management Analyst
Conduent Business Services LLP
09.2018 - 02.2020
Consultant
Capgemini Technology Services India Ltd
11.2014 - 10.2018
Sr. Business Analyst/Supervisor
XEROX Corporation, Bangalore and Razorsight Software (P) Ltd
04.2008 - 10.2012
Credit Expert/Group Lead
Dell International Services, Global Financial Services
12.2004 - 04.2008
MBA - Finance & Marketing
SAMS, Bangalore University
B.Com - undefined
SJRC, Bangalore University