Summary
Overview
Work History
Education
Skills
Timeline
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Ritesh Kumar Sharma

Software Engineer
Noida

Summary

Experienced Software Tester with hands-on background in testing various development projects. Successful at testing based on customer requirements to produce on-target deliverables. Demonstrated expertise in leading-edge software development and testing methods.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Software Manual Tester

Empirical Solutions
Noida
04.2021 - Current
  • Collaborated with QA team to test software quality through manual testing.
  • Teamed on planned tests and time-sensitive ad hoc requests.
  • Defined and identified test cases for new application development.
  • Optimized test cases to maximize success of manual software testing.
  • Carried out tests to identify, report and repair bugs and glitches.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Supported test review, defect control and configuration management within delivery pipeline.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Developed efficient technical solutions to resolve wide range of business problems.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

IT Support Engineer

Empirical Solutions
Noida
07.2018 - 03.2021
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Translated complex technical issues into digestible language for non-technical users.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Assisted with updating technical support best practices for use by team.
  • Monitored systems in operation and quickly troubleshot errors.
  • Documented support interactions for future reference.
  • Installed and configured operating systems and applications.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.

Education

Bachelor of Computer Applications - Computer Software And Media Applications

Indira Gandhi National Open University
Patna, Bihar
07.2011 - 07.2014

Bachelor of Arts - English Literature

J. P. University
Chapra, Saran, Bihar
07.2007 - 07.2010

Skills

Test planning

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Timeline

Software Manual Tester

Empirical Solutions
04.2021 - Current

IT Support Engineer

Empirical Solutions
07.2018 - 03.2021

Bachelor of Computer Applications - Computer Software And Media Applications

Indira Gandhi National Open University
07.2011 - 07.2014

Bachelor of Arts - English Literature

J. P. University
07.2007 - 07.2010
Ritesh Kumar SharmaSoftware Engineer