Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ritesh Kumar Sharma

Software Engineer
Noida

Summary

Experienced Software Tester with hands-on background in testing various development projects. Successful at testing based on customer requirements to produce on-target deliverables. Demonstrated expertise in leading-edge software development and testing methods.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Software Manual Tester

Empirical Solutions
Noida
04.2021 - Current
  • Collaborated with QA team to test software quality through manual testing.
  • Teamed on planned tests and time-sensitive ad hoc requests.
  • Defined and identified test cases for new application development.
  • Optimized test cases to maximize success of manual software testing.
  • Carried out tests to identify, report and repair bugs and glitches.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Supported test review, defect control and configuration management within delivery pipeline.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Developed efficient technical solutions to resolve wide range of business problems.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

IT Support Engineer

Empirical Solutions
Noida
07.2018 - 03.2021
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Translated complex technical issues into digestible language for non-technical users.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Assisted with updating technical support best practices for use by team.
  • Monitored systems in operation and quickly troubleshot errors.
  • Documented support interactions for future reference.
  • Installed and configured operating systems and applications.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.

Education

Bachelor of Computer Applications - Computer Software And Media Applications

Indira Gandhi National Open University
Patna, Bihar
07.2011 - 07.2014

Bachelor of Arts - English Literature

J. P. University
Chapra, Saran, Bihar
07.2007 - 07.2010

Skills

Test planning

Regression testing understanding

Background in Agile environments

Manual test case preparation

Test implementation

Documentation skills

Google Workspace

MS Office

Excellent Communication

Timeline

Software Manual Tester

Empirical Solutions
04.2021 - Current

IT Support Engineer

Empirical Solutions
07.2018 - 03.2021

Bachelor of Computer Applications - Computer Software And Media Applications

Indira Gandhi National Open University
07.2011 - 07.2014

Bachelor of Arts - English Literature

J. P. University
07.2007 - 07.2010
Ritesh Kumar SharmaSoftware Engineer