Ritesh Mondal

• Currently, I am working as a Technical Lead for a sales process transformation project for a Fortune Global 500 telecom company, which will help the client have synergy between sales and delivery, and will have a direct impact on revenue which is recognized by client.
• Helped in optimizing application performance and recommending strategic improvements to Integrate Sales Predictions, Actuals with Delivery related process like Fulfillment Assignments.
• The project involves integrating with middleware, SAP platforms, Analytics(Power BI).Actively contributed to hands-on development, building future-proof POCs on complex requirements, balancing leadership responsibilities with direct coding, and system enhancement tasks.
• Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability. Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
• Currently leading a dynamic team of 18 members (developers, testers, release engineers) to deliver high-quality solutions, ensuring timely project completion, and adherence to client expectations.
• Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.

• Worked as a Salesforce application lead for building a new Salesforce application from scratch, from a legacy system for Enterprise Accounts. It involved data migration from a legacy web application to Salesforce. Helped the user build an application with a much better, user-friendly tool that helped end users reduce their time on the tool by 30%.
• Integrated the new Salesforce Sales Application with a cost effective .Net application which was highly appreciated as it reduced license costs for client.
• Created process and delivery improvements to reduce build cycle time.
• Led development teams in building system, data and application-level interfaces and functional relationships.

• Worked at client site on Sales Cloud and Service Cloud as a Sales Operations Lead and Developer in a single, multi-country based CRM platform.
• Ensured code quality by following best practices and conducting thorough unit testing before deployment into production environments.
• Reduced manual data entry for the sales team by automating processes using Apex triggers and classes.

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• Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
• Debugged complex software issues, leading to a more stable product release.
• Collaborated with cross-functional teams to ensure seamless integration of new features.