Riteshna Sharma
2489, Khajane Walon Ka Rasta, Jaipur, Rajasthan
Summary
Dynamic professional with a proven track record in client relationship management and social media strategy, honed at Dotsquares India Ltd. Excels in talent acquisition, driving customer service excellence, and leveraging data analysis for business growth. Skilled in coordinating training and development, with a knack for fostering employee engagement and retention.
Overview
3
3
years of professional experience
Work History
Personal Relationship Manager
Dotsquares India Ltd.
Jaipur
02.2024 - 10.2024
- Managed the company’s social media platforms, ensuring consistent engagement and brand visibility across platforms like Instagram, Facebook, LinkedIn, and Twitter.
- Oversaw the YouTube channel, creating and implementing strategies to grow subscribers and increase video views through engaging content and SEO optimization.
- Maintained and updated company websites, ensuring functionality, design consistency, and timely publication of blogs, events, and other promotional materials.
- Planned and executed corporate events and campaigns, from conception to completion, ensuring alignment with brand objectives, and seamless coordination with stakeholders.
- Delivered exceptional customer service, responding to client queries, resolving issues, and ensuring satisfaction with products and services.
- Acted as the primary liaison between clients and internal teams to align solutions with client needs, ensuring timely project delivery.
- Created detailed reports on social media analytics, website performance, and customer feedback, offering actionable insights for business growth.
Sr. Human Resource Executive
Teleperformance PVT. LTD.
Jaipur
07.2022 - 10.2023
- Develop fair HR policies, and ensure employees understand and comply with them.
- Implement effective sourcing, screening, and interviewing techniques.
- Assess training needs, and coordinate learning and development initiatives for all.
- Employees monitor the HR department’s budget.
- Manage employees' grievances.
- Proven work experience as an HR Executive, HR Manager, or similar role, with experience in full-cycle recruiting.
- Solid communication skills.
- Meeting with other executives and department leaders to identify best practices.
Customer Support Executive
Teleperformance PVT. LTD.
Jaipur
07.2021 - 07.2022
- Maintain excellent customer satisfaction and review support tickets for appropriate resolution.
- Provide customer support through phone and chat.
- Work with other departments to resolve customer issues in a timely manner, and serve as a point of contact for customer support and complaints.
- Proactively identify, investigate, and resolve recurring customer support issues.
- Maintain appropriate documentation and records of customer interactions.
- Verifies that customer requests are accurate and consistent.
- Proactively gather and utilize customer feedback and suggestions.
Education
BBA -
SMU
Jaipur06-2013
Senior Secondary Education
Jaipur, Rajasthan05-2010
Secondary Education
Jaipur, Rajasthan07-2008
Skills
- Client Relationship Management
- Social Media Strategy and Management
- Event planning and execution
- Talent Acquisition and Recruitment
- Employee engagement and retention
- Training and Development Coordination
- Customer Service Excellence
- Payroll and HR Operations Management
- Data analysis and reporting
- Website content and maintenance
- Customer Service Excellence
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Affiliations
- Reading books
- Cooking
- Garding
- Content Writing
Marital Status
Unmarried
References
References available upon request.
Timeline
Personal Relationship Manager
Dotsquares India Ltd.
02.2024 - 10.2024
Sr. Human Resource Executive
Teleperformance PVT. LTD.
07.2022 - 10.2023
Customer Support Executive
Teleperformance PVT. LTD.
07.2021 - 07.2022
BBA -
SMU
Senior Secondary Education
Secondary Education
Similar Profiles
BHAWANI SHANKAR SHARMABHAWANI SHANKAR SHARMA
Programmer Analyst at Dotsquares Technology LimitedProgrammer Analyst at Dotsquares Technology Limited
Anil DadhichAnil Dadhich
Senior Programmer Analyst at Dotsquares TechnologiesSenior Programmer Analyst at Dotsquares Technologies
Anil DadhichAnil Dadhich
Senior Programmer Analyst at Dotsquares TechnologiesSenior Programmer Analyst at Dotsquares Technologies