Rithesh Gowda
Front Office Manager
Madikeri
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Receptionist Trainee
Coorg International
Madikeri
06.2015 - 03.2016
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist
Heritage Resort Coorg
Madikeri
06.2016 - 05.2018
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Front Office Manager
Coorg Heights Resort
Madikeri
10.2016 - Current
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachuler’s Degree - Computer Science
Field Marshal Km Kariappa College
Madikeri 03.2012 - 05.2015
Skills
Oral and writing communication
Timeline
Front Office Manager
Coorg Heights Resort
10.2016 - Current
Receptionist
Heritage Resort Coorg
06.2016 - 05.2018
Receptionist Trainee
Coorg International
06.2015 - 03.2016
Bachuler’s Degree - Computer Science
Field Marshal Km Kariappa College
03.2012 - 05.2015
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