Rithik Joseph. G
Chennai
Summary
Dynamic Product Support Engineer and Mobile Application Developer with a proven track record at Zoho Corporations and ABS Technologies. Specializes in software development, debugging, and delivering exceptional customer service. Expert in cross-functional collaboration and user-centric design, significantly enhancing product usability and customer satisfaction. Skilled in training and mentoring, showcasing a blend of technical proficiency and leadership.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Product Support Engineer
Zoho Corporations
Chennai
01.2025 - Current
- Results-driven Product Support Engineer with expertise in delivering exceptional customer service, and troubleshooting technical issues related to products and services.
- Skilled in providing in-depth product knowledge, diagnosing complex issues, and collaborating with cross-functional teams to develop efficient solutions.
- Proficient in guiding customers through product setup, usage, and optimization, ensuring a seamless user experience.
- Additionally, a deluge script writer, which was built within the company to achieve some complex requirements from the customer, which cannot be achieved by default functionalities within the product.
Mobile Application Developer
ABS Technologies
Chennai
05.2023 - 01.2025
- Skilled Mobile Developer with experience in designing, developing, and maintaining responsive iOS and Android applications using Flutter, and cross-platform frameworks like React Native, ensuring seamless user experiences and high app performance.
- Proficient in integrating APIs, optimizing mobile app performance, and troubleshooting technical issues, with a strong focus on user-centric design, and delivering feature-rich, secure, and scalable mobile applications.
- Basic implementation in software like PHP, SQL, Laravel, and JavaScript.
- Played a major role as part of the frontend side of the company, such as client management and support.
Education
High School Diploma -
Alpha Matriculation
Chennai03-2019
Bachelor of Engineering - Computer Engineering
Sathyabama University
Chennai04-2023
Skills
- Product testing
- Software development
- Software debugging
- Network administration
- Training and mentoring
- Hardware support
- New product support
- Product sales support
Languages
Tamil
First Language
English
Proficient (C2)
C2
Dutch
Beginner
A1
Certification
- Currently holding 87% of happy customer ratings for my product support to customers.
- Learnt Deluge script in two weeks to start writing basic code to implement in the product.
- Worked for EU customer and understood about the
Affiliations
- Currently holding 87% of happy customer ratings for my product support to customers.
- I learned Deluge script in two weeks to start writing basic code to implement in the product.
Timeline
Product Support Engineer
Zoho Corporations
01.2025 - Current
Mobile Application Developer
ABS Technologies
05.2023 - 01.2025
High School Diploma -
Alpha Matriculation
Bachelor of Engineering - Computer Engineering
Sathyabama University
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