NAVEENRAJ H
Chennai
Summary
Results-driven Software Developer with 4 years in application development and support using Oracle SQL and PL/SQL. Skilled in backend data handling, issue analysis, and production support, with a strong focus on writing and optimizing complex SQL queries and performance tuning. Engaged in defect resolution and data validation to enhance system reliability while adhering to SDLC processes.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Oracle EBS Techno Functional Consultant- L1
MPC Cloud Consulting Pvt Ltd
03.2026 - Current
- Supported client requirement analysis to build tailored cloud solutions.
- Set up and refined ticket lifecycle workflows for faster ticket creation, assignment, tracking, escalation, and resolution.
- Worked with cross-functional teams to deliver software enhancements.
- Built backend database objects, SQL queries, PL/SQL procedures, and validation logic to improve application functions and protect data integrity.
- Led user training sessions for new system features and updates.
Software Developer-L2
Wipro Technologies
03.2022 - 02.2026
- Customized Oracle modules using SQL and PL/SQL to meet client specifications.
- Integrated Oracle Reports for precise client requirements.
- Collected comprehensive requirements to support effective technical solution design.
- Resolved root-cause issues to improve system reliability and performance.
- Performed data validation and duplicate checks on master data using SQL and PL/SQL to maintain Oracle MDM data integrity.
- Implemented automated testing procedures to improve software reliability.
- Designed solutions from functional and technical requirements.
Customer Service Representative
HCL Technologies
11.2020 - 11.2021
- Enhanced customer experience through empathy and efficient problem-solving, resolving customer queries to improve satisfaction and loyalty.
- Resolved customer complaints by providing effective solutions and guidance.
- Managed escalations by providing effective solutions to complex issues, leading to increased customer retention.
- Assisted customers with inquiries through phone and email communication.
Education
Bachelor of Technology - Aeronautical Engineering
Rajalakshmi Engineering College
Chennai04-2020
Skills
- Oracle HCM (Core HR)
- Oracle HCM (Absence)
- SQL
- PL/SQL
- Oracle Reports
- Oracle Apex
https://www.linkedin.com/in/naveenraj-hemanath-b71b0838a
Certification
Oracle Global Human Resources Cloud 2024 Implementation Professional (1Z0-1046-24) Oracle 2025, Oracle Cloud Infrastructure 2024 Certified Foundation Associate. Oracle 2024
Projects Undertaken
MPC Helpdesk Tool, MPC Cloud Consulting
· Role: Oracle EBS Techno Functional Consultant-L1
· Technologies Used: Oracle Fusion, Oracle Apex, Oracle PL/SQL
· Responsibilities:
- Developed and implemented MPC Helpdesk Tool, centralizing ticketing and support management with Oracle APEX to enhance user experience.
- Designed and configured ticket lifecycle workflows, including ticket creation, assignment, tracking, escalation, and resolution management.
- Developed interactive dashboards and reports to monitor ticket status, SLA compliance, and support team performance.
- Created backend database objects, SQL queries, PL/SQL procedures, and validations to support application functionality and data integrity.
- Collaborated with business stakeholders to gather requirements and deliver intuitive support automation solutions that address specific business needs.
TNT, Tamil Nadu Treasury, WIPRO
· Role: Software Developer- L2
· Technologies Used: Oracle Apex, Oracle PL/SQL, Oracle Report
· Responsibilities:
- Designed, developed, and customized Oracle APEX pages and interactive reports based on detailed client requirements, ensuring high usability and performance.
- Performed end‑to‑end debugging and resolution of page‑level defects, improving application stability and reducing recurring issues.
- Optimized complex PL/SQL queries and backend logic, resulting in improved system performance and reduced processing time.
- Participated in code reviews, ensuring adherence to coding standards and best practices for APEX and PL/SQL development.
- Prepared technical documentation for developed modules and enhancements, ensuring clarity and ease of maintenance for future releases.
GUVNL, Gujarat Electricity Board, WIPRO
· Role: Technical Consultant
· Technologies Used: Oracle PL/SQL, Oracle Report
· Responsibilities:
- Optimized complex PL/SQL queries and backend logic, resulting in improved system performance and reduced processing time.
- Handled support tickets across L2/L3 queues by analysing issues, identifying root causes, and providing timely resolutions within defined SLAs.
Office Depot, HCL Technologies
· Role: Customer Service Representative
· Technologies Used: Salesforce
· Responsibilities:
- Handled customer queries through email, chat, and ticket‑based systems, ensuring accurate and timely responses.
- Resolved customer issues by analysing concerns, validating information, and providing appropriate solutions while maintaining high service quality.
- Maintained detailed documentation of interactions and resolutions in CRM tools to ensure proper tracking and follow‑up.
- Collaborated with cross‑functional teams (operations, technical, and product support) to streamline issue resolution.
Timeline
Oracle EBS Techno Functional Consultant- L1
MPC Cloud Consulting Pvt Ltd
03.2026 - Current
Software Developer-L2
Wipro Technologies
03.2022 - 02.2026
Customer Service Representative
HCL Technologies
11.2020 - 11.2021
Bachelor of Technology - Aeronautical Engineering
Rajalakshmi Engineering College