Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Timeline
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Rithika Bhojraj Poojary

Rithika Bhojraj Poojary

Mira Road East

Summary

Relationship Manager with extensive experience in client relationship management at Bharat Cooperative Bank Mumbai LTD. Demonstrated success in improving customer satisfaction and retention through strong communication and adherence to regulatory standards. Proficient in recruitment and employee development, consistently achieving high-quality outcomes in dynamic environments. Focused on enhancing performance and meeting branch objectives.

Overview

6
6
years of professional experience

Work History

Relationship Manager Grade I

Bharat Cooperative Bank Mumbai LTD
04.2023 - 06.2024
  • Processed and managed fixed deposit account openings, renewals, closures, and premature withdrawals with strict adherence to regulatory and bank policies.
  • Educated customers on FD schemes, interest rates, premature withdrawal penalties, and loan repayment structures, enhancing client understanding and satisfaction.
  • Assisted in the evaluation and documentation of personal and business loan applications, ensuring completeness and accuracy.
  • Provided customer service support for banking products, assisting clients in understanding financial offerings and promoting cross – selling opportunities.
  • Maintained accurate records and reports for audits, including KYC documents, sanction letters, repayment schedules, and maturity reports.
  • Collaborated with senior officers to meet departmental targets and improve workflow efficiency in both FD and lending operations.
  • Coordinated with internal departments for smooth loan disbursement, ensuring all pre- and post-disbursement conditions were met.
  • Actively contributed to achieving branch targets through promotional activities and efficient service delivery, helping improve customer retention and satisfaction.
  • Utilized Finacle Core Banking System to process transactions, update customer data, and maintain accurate financial records.

CSA

Firstsource Solutions Limited
04.2022 - 03.2023
  • Engaged customers via live chat to resolve inquiries related to TV and Broadband services while identifying opportunities for upselling.
  • Handled a high volume of simultaneous chats with professionalism, addressing service issues, billing concerns, plan upgrades, and technical troubleshooting.
  • Resolved connectivity, signal, and setup issues by guiding customers through step-by-step solutions and coordinating with technical teams when required.
  • Processed service requests, such as new connections, disconnections, package changes, and appointment scheduling directly through chat support tools.
  • Maintained detailed records of customer interactions using CRM systems, ensuring clarity and completeness for future reference and escalations.
  • Provided product information and promoted suitable TV and internet packages based on customer needs, contributing to upselling and retention efforts.
  • Adhered to quality, response time, and customer satisfaction benchmarks while maintaining a positive and customer-centric tone throughout all interactions.
  • Collaborated with internal teams to ensure seamless support flow and continuous improvement in service delivery.

HR Recruiter (Freelancer)

Resonance HR Solution
03.2018 - 11.2020
  • Independently managed full-cycle recruitment for entry to mid-level roles in the banking, sales, and BPO sectors, catering to multiple clients’ hiring needs.
  • Conducted initial screening and interviews to assess candidates’ communication skills, domain knowledge, and suitability for specific industry requirements.
  • Drafted compelling job descriptions and aligned hiring strategies based on client specifications and current market trends.
  • Coordinated interview schedules, negotiated offers, and ensured smooth onboarding of selected candidates.
  • Maintained a comprehensive database of screened candidates for quick turnaround in bulk hiring or urgent mandates.
  • Delivered high-quality profiles within short timelines, contributing to client satisfaction and long-term collaboration.
  • Ensured compliance with client hiring policies and maintained confidentiality and professionalism throughout the hiring process.

Education

MBA - HUMAN RESOURCES

Manipal University Jaipur
Jaipur
05.2025

Post Graduate Diploma Program - Human Resource Management

Welingkar Institute of Management, Development and Research
Mumbai, India
12.2022

Graduation, TY. BCom -

Nirmala Memorial Foundation College
Mumbai, India
12.2017

Higher Secondary School XII -

Nirmala Memorial Foundation College
Mumbai, India
12.2014

Secondary School X -

St. Xavier’s High School
Mumbai, India
12.2012

Skills

  • Employee training and development
  • Recruitment and onboarding strategies
  • Regulatory compliance expertise
  • Client relationship management
  • Customer service excellence
  • Performance management systems

Hobbies and Interests

Passionate about dancing and engaging in creative art, which enhance my discipline, focus, ability to think innovatively and a strong sense of aesthetics – qualities that positively influence my professional and problem solving skills.

Disclaimer

I hereby certify that the above information is true and correct to the best of my knowledge and belief. I take full responsibility for the accuracy of the information provided., Mumbai

Timeline

Relationship Manager Grade I

Bharat Cooperative Bank Mumbai LTD
04.2023 - 06.2024

CSA

Firstsource Solutions Limited
04.2022 - 03.2023

HR Recruiter (Freelancer)

Resonance HR Solution
03.2018 - 11.2020

MBA - HUMAN RESOURCES

Manipal University Jaipur

Post Graduate Diploma Program - Human Resource Management

Welingkar Institute of Management, Development and Research

Graduation, TY. BCom -

Nirmala Memorial Foundation College

Higher Secondary School XII -

Nirmala Memorial Foundation College

Secondary School X -

St. Xavier’s High School
Rithika Bhojraj Poojary