RITHIKA DIVYA B
Bangalore
Summary
Dynamic Sales Representative with 4 years of experience in driving revenue growth and enhancing customer satisfaction. Proven expertise in sales achievement and customer relationship management, consistently delivering results through personalized service and in-depth product knowledge. Adept at leading initiatives to refine customer service processes, ensuring effective resolution of inquiries while fostering positive relationships. Committed to leveraging strong communication skills and a customer-centric approach to elevate brand experiences and retention.
Overview
4
4
years of professional experience
Work History
Store Assistant
Wildcraft India Ltd.
Bangalore
11.2022 - Current
- Customer Service Excellence: Delivered outstanding customer service by assisting with product selection, answering queries, and ensuring a positive in-store experience, contributing to increased customer satisfaction and loyalty.
- Inventory Management: Assisted with stock organization, inventory tracking, and replenishment to maintain optimal product availability and ensure a smooth store operation.
- Visual Merchandising: Helped implement visual merchandising strategies to create attractive product displays, boosting foot traffic and enhancing overall sales performance.
- Team Collaboration and Support: Collaborated effectively with team members to achieve daily sales goals, provide operational support, and ensure the store maintained a clean, organized, and welcoming environment.
Customer Experience Officer
'W' TCNS Clothing Co. Limited
Bangalore
03.2022 - 11.2022
- Led initiatives to improve customer service processes, resulting in a measurable increase in customer satisfaction and retention rates over a 9-month period.
- Acted as a key point of contact for resolving complex customer inquiries and complaints, ensuring timely and satisfactory resolutions, and maintaining positive customer relationships.
Sales Representative
Soch
01.2021 - 03.2022
- Achieved Sales Targets: Consistently met or exceeded monthly and quarterly sales targets, contributing to a significant increase in overall company revenue.
- Customer Relationship Management: Built and maintained strong relationships with customers, providing personalized service to ensure customer satisfaction and repeat business.
- Product Knowledge and Up selling: Demonstrated in-depth knowledge of Soch’s product range, successfully up selling premium products and accessories to enhance the customer shopping experience.
Education
SSLC
Bangalore01-2014
Skills
- Customer service
- Inventory management
- Visual merchandising
- Sales performance
- Product knowledge
- Point of sale
- Stock organization
- Customer relationship management
- Conflict resolution
- Time management
Languages
Tamil
First Language
English
Beginner
A1
Kannada
Beginner
A1
Hindi
Beginner
A1
Telugu
Beginner
A1
Timeline
Store Assistant
Wildcraft India Ltd.
11.2022 - Current
Customer Experience Officer
'W' TCNS Clothing Co. Limited
03.2022 - 11.2022
Sales Representative
Soch
01.2021 - 03.2022
SSLC
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