Summary
Overview
Work History
Education
Skills
Timeline
Languages
Generic
Rithuin Prakash

Rithuin Prakash

Customer Success | Account Manager | SaaS | Onboarding | Upsell | Retention | ARR Growth
Bangalore

Summary

Results-driven Customer Success and Account Management professional with 11+ years of experience optimizing customer journeys, driving revenue growth, and increasing retention for SaaS companies. Proven track record of managing enterprise and SMB clients, boosting product adoption, and aligning success strategies with business KPIs. Strong communicator and collaborator with a knack for turning insights into scalable success plans. Skilled in cross-functional coordination, technical onboarding, and delivering measurable value to customers.

Overview

14
14
years of professional experience
5
5
Languages

Work History

Solution Engineer

AsInt.net
Bangalore
08.2024 - 04.2025
  • Designed and implemented technical solutions to support customer on-boarding and product integration.
  • Delivered customized product demonstrations to enterprise clients, helping them understand key capabilities.
  • Acted as the main technical point of contact for customers during setup and roll out.
  • Created clear on-boarding materials and user guides to ease the adoption process.
  • Worked closely with internal teams to resolve technical issues and improve product functionality.
  • Supported post-launch activities such as success check-ins, training, and usage reviews.
  • Developed customer success plans to ensure clients achieved their goals with the platform.
  • Monitored client engagement, identified roadblocks, and collaborated on improvements.
  • Participated in regular feedback sessions to align client needs with product updates.
  • Maintained strong relationships with clients to encourage satisfaction and long-term retention.

Manager - Account Management

Webware.io
Bangalore
02.2018 - 12.2023
  • Onboarded and managed a portfolio of SMB and enterprise clients with high satisfaction rates.
  • Increased customer retention through strategic planning and life cycle management.
  • Implemented up-sell and cross-sell strategies that contributed to revenue growth.
  • Managed and led a team of over 20 account managers, ensuring alignment with company goals and consistent client experience.
  • Used data insights to make informed account decisions and improve NPS.
  • Reduced on-boarding time by coordinating cross-functional resources.
  • Conducted QBRs to align business goals with product roadmap.
  • Developed client health models to proactively manage risks.
  • Mentored junior staff and contributed to team development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Implementation Specialist

Regalix Inc
Bangalore
06.2016 - 12.2017
  • Managed technical implementation across CMS platforms in B2B environments.
  • Optimized digital campaign setup and analytics for better performance tracking.
  • Led onboarding projects and reduced common implementation errors.
  • Delivered client training and ongoing support post-launch.
  • Maintained long-term relationships and served as a technical advisor.
  • Coordinated issue resolution across internal teams.
  • Shared adoption reports to help clients understand product performance.

Manager (Online Marketing)

Tech Leads
Bangalore
11.2014 - 02.2016
  • Executed digital marketing strategies that supported lead generation.
  • Worked closely with field teams to align campaigns with market needs.
  • Collected feedback from regional stakeholders to refine strategy.
  • Created marketing materials to support sales enablement.
  • Managed vendor relationships to ensure campaign consistency.
  • Reported marketing performance using analytics tools.
  • Maximized performance by monitoring daily activities and mentoring team members.

Technical Solutions Rep II

Hewlett Packard
Bangalore
06.2011 - 03.2014
  • Delivered technical support to a global user base and maintained service levels.
  • Trained and mentored new hires to strengthen team performance.
  • Contributed to improvements in training programs.
  • Provided support across platforms and helped reduce issue resolution time.
  • Recognized for service excellence and training contributions.
  • Improved internal support processes through standardized procedures.

Education

B.Com -

AMC
Bangalore

Skills

Customer Account Management

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Timeline

Solution Engineer

AsInt.net
08.2024 - 04.2025

Manager - Account Management

Webware.io
02.2018 - 12.2023

Implementation Specialist

Regalix Inc
06.2016 - 12.2017

Manager (Online Marketing)

Tech Leads
11.2014 - 02.2016

Technical Solutions Rep II

Hewlett Packard
06.2011 - 03.2014

B.Com -

AMC

Languages

English
Hindi
Malayalam
Tamil
Kannada

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Rithuin PrakashCustomer Success | Account Manager | SaaS | Onboarding | Upsell | Retention | ARR Growth