Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rithuin Prakash

Rithuin Prakash

Customer Success, Account Management, Client Relations
Bangalore

Summary

Results-driven Customer Success and Account Management professional with over 11 years of experience optimizing customer journeys, driving revenue growth, and enhancing retention for SaaS companies. Proven ability to manage both enterprise and SMB clients, significantly boosting product adoption while aligning success strategies with key business KPIs. Strong communication and collaboration skills facilitate the transformation of insights into scalable success plans, ensuring effective fulfillment of customer needs. Expertise in cross-functional coordination and technical onboarding consistently delivers measurable value to customers.

Overview

14
14
years of professional experience
5
5
Languages

Work History

Solution Engineer

AsInt.net
08.2024 - 02.2025
  • Played a key role in onboarding and post-sales support for AsInt’s asset integrity and risk management software, tailored for the oil, gas, and heavy industries.
  • Presented customized product demonstrations incorporating modules such as risk modeling, digital workflows, data dashboards, and integration with third-party tools.
  • Designed and deployed customer-centric technical solutions, boosting product adoption by 30%.
  • Delivered presales demos and solution walkthroughs to enterprise clients, increasing the win rate by 20%.
  • Acted as the technical point of contact for clients, improving CSAT scores by 18%.
  • Collaborated with product and engineering teams to resolve escalations, reducing response time by 35%.
  • Created onboarding guides and technical documentation that decreased new user learning curves by 40%.
  • Conducted customer feedback sessions to align product development with client needs, increasing feature utilization.
  • Improved customer satisfaction by designing and implementing tailored solution engineering strategies.

Manager - Account Management

Webware.io
02.2018 - 12.2023
  • Built and maintained strong relationships with SMB and Enterprise clients, ensuring they achieved measurable results and long-term success using the Webware.ai platform.
  • Acted as the main point of contact for clients, guiding them through onboarding, adoption, and ongoing engagement to maximize platform value.
  • Translated client goals into actionable success plans, leveraging tools like websites, SEO, and marketing automation to drive business outcomes.
  • Led onboarding for over 5,000 clients across North America, improving time-to-value and client satisfaction scores.
  • Developed scalable playbooks and streamlined account management processes that reduced churn by 35% and improved renewal rates.
  • Managed and coached a team of 20+ account managers, improving performance through training, KPI tracking, and client success frameworks.
  • Partnered cross-functionally with Product and Engineering teams to advocate for client needs and implement feedback-driven improvements.
  • Identified and executed upsell and expansion opportunities, contributing over ₹40L in annual recurring revenue.
  • Maintained 90%+ retention among top-tier accounts through proactive engagement, strategic check-ins, and issue resolution.

Implementation Specialist

Regalix Inc
06.2016 - 12.2017
  • Managed technical implementation across CMS platforms in B2B environments.
  • Optimized digital campaign setup and analytics for better performance tracking.
  • Led onboarding projects and reduced common implementation errors.
  • Delivered client training and ongoing support post-launch.
  • Maintained long-term relationships and served as a technical advisor.
  • Coordinated issue resolution across internal teams.
  • Shared adoption reports to help clients understand product performance.

Manager - Marketing

Tech Leads
11.2014 - 02.2016
  • Executed digital marketing strategies that supported lead generation.
  • Worked closely with field teams to align campaigns with market needs.
  • Collected feedback from regional stakeholders to refine strategy.
  • Created marketing materials to support sales enablement.
  • Managed vendor relationships to ensure campaign consistency.
  • Reported marketing performance using analytics tools.
  • Maximized performance by monitoring daily activities and mentoring team members.

Technical Solutions Rep II

Hewlett Packard
06.2011 - 03.2014
  • Delivered technical support to a global user base and maintained service levels.
  • Trained and mentored new hires to strengthen team performance.
  • Contributed to improvements in training programs.
  • Provided support across platforms and helped reduce issue resolution time.
  • Recognized for service excellence and training contributions.
  • Improved internal support processes through standardized procedures.

Education

B.Com -

AMC
Bengaluru, India

Skills

Customer Account Management

undefined

Timeline

Solution Engineer

AsInt.net
08.2024 - 02.2025

Manager - Account Management

Webware.io
02.2018 - 12.2023

Implementation Specialist

Regalix Inc
06.2016 - 12.2017

Manager - Marketing

Tech Leads
11.2014 - 02.2016

Technical Solutions Rep II

Hewlett Packard
06.2011 - 03.2014

B.Com -

AMC

Similar Profiles

CREATE PROFILE
Rithuin PrakashCustomer Success, Account Management, Client Relations