Rithuparna M S
Lead Training Coordinator
Bengaluru
Summary
Dynamic and results-oriented professional with over 2.8 years of experience in data analysis, process optimization, and training coordination. Proven ability to manage and improve LMS-related activities, evaluate program effectiveness, and develop eLearning solutions. Proficient in VBA, Tableau, and Lean Six Sigma methodologies. Adept at leveraging analytical skills to drive business improvements and enhance training outcomes. Strong verbal and written communication skills, with a proven ability to build and manage relationships across multiple teams.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Lead Training Coordinator
Intouchcx
10.2020 - Current
- Analyzed training needs and aligned them with business goals, improving training relevance and effectiveness.
- Utilized VBA to automate training report generation, saving time and reducing errors.
- Created Tableau dashboards to visualize training performance metrics, facilitating data-driven decision-making.
- Conducted training needs assessments, identified skills gaps, and developed targeted training programs to address them.
- Designed and developed eLearning courses, ensuring alignment with instructional design best practices and company standards.
- Monitored and evaluated training program effectiveness, using feedback to continuously improve training materials and methods.
- Built and managed relationships with multiple teams, ensuring effective collaboration and communication.
- Demonstrated strong verbal and written communication skills, including presenting complex information clearly.
- Exhibited excellent organizational and time management skills, successfully managing multiple projects under high-pressure situations.
- Interacted effectively with employees at all levels, fostering a collaborative and inclusive work environment.
- Showcased superior attention to detail and accuracy in all tasks.
- Adapted to changing environments and timelines, demonstrating flexibility and resilience.
Senior Consultant, Customer Support
Intouchcx
10.2020 - 11.2021
- Provided exceptional customer service for a major gaming project, addressing player issues promptly.
- Managed high-volume inquiries across multiple channels (email, chat, phone), ensuring player satisfaction and retention.
- Utilized comprehensive knowledge of game mechanics and features to troubleshoot technical problems effectively.
- Collaborated with cross-functional teams to relay player feedback and contribute to game improvements.
Customer Service Representative
Aegis India Private Limited
11.2019 - 05.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
Academy For Technical And Management Excellence
05.2015 - 07.2019
Pre University College - Physics, Chemistry, Mathematics, And Biology
Chaitra PU College
05.2013 - 04.2015
Skills
- Data Analysis
- Process Improvement
- VBA Programming
- Tableau
- Lean Six Sigma
- Learning Management Systems
- Training Needs Assessment
- eLearning Development
- KPI Analysis
- Microsoft Excel
- Google Sheets
- Report Automation
- Organization and Time Management
- Multi-tasking under Pressure
- Attention to Detail
Accomplishments
- Collaborated with team of 5 in the development of Effective Training Approaches
- Supervised team of 3 staff members.
- Established an exemplary data tracking system through mastery of advanced Excel techniques.
- Implemented a Learning Management System (LMS) to streamline access to courses, assessments, and learning resources, enhancing the efficiency of training infrastructure.
- Developed comprehensive MIS reports and dashboards covering the entire New Hire Training (NHT) and On-the-Job Training (OJT) phases, facilitating meticulous tracking of trainee and training data, including metrics such as shrinkage, attendance, attrition, and scorecards.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Business Analyst Assessment - LearnTube by CareerNinja
Timeline
Lead Training Coordinator
Intouchcx
10.2020 - Current
Senior Consultant, Customer Support
Intouchcx
10.2020 - 11.2021
Customer Service Representative
Aegis India Private Limited
11.2019 - 05.2020
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
Academy For Technical And Management Excellence
05.2015 - 07.2019
Pre University College - Physics, Chemistry, Mathematics, And Biology
Chaitra PU College
05.2013 - 04.2015
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