Instructional designs
Rithuparna M S
Lead Training Coordinator
Bengaluru
Summary
Highly experienced Lead Training Specialist and Coordinator adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Lead Training Coordinator
IntouchCX India Private Limited
Bengaluru
10.2020 - Current
- Worked with central management to identify, plan, align, and address training needs. Manage and coordinate all ERP relate training activities and communications.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Compiled training handbook and related course materials. Develop eLearning courses to be used in company LMS
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion. Coordinate competitive sensitive information design and review of eLearning and instructor lead materials.
- Mapping out training plans and schedules, designing and developing training programs (outsourced or in-house) for corporate, HR training and more
- Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)
- Market available training to employees and provide necessary information about sessions
- Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
- Use known education principles and stay up-to-date on new training methods and techniques
- Design, prepare and order educational aids and materials
- Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
- Gather feedback from trainers and trainees after each educational session
- Partner with internal stakeholders and liaise with experts regarding instructional design
- Maintain updated curriculum database and training records
- Host train-the-trainer sessions for internal subject matter experts
- Manage and maintain in-house training facilities and
Senior Consultant, Customer Support
IntouchCX India Private Limited
Bengaluru
10.2020 - Current
- Determined areas for improvement and implemented processes to alleviate problems.
- Developed custom solutions based upon clients' strict requirements.
- Exceeded customer requirements with accurate and deliverable solutions.
- Identified key areas in need of improvement and implemented plans to rectify issues.
Customer Service Representative
Aegis India Private Limited
Bengaluru
11.2019 - 05.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
Academy For Technical And Management Excellence
Mysuru 05.2015 - 07.2019
Pre University College - Physics, Chemistry, Mathematics, And Biology
Chaitra PU College
Mysuru 05.2013 - 04.2015
Skills
Employee coaching
undefinedAccomplishments
- Collaborated with team of 5 in the development of Effective Training Approaches .
- Supervised team of 3 staff members.
- Established an exemplary data tracking system through mastery of advanced Excel techniques.
- Implemented a Learning Management System (LMS) to streamline access to courses, assessments, and learning resources, enhancing the efficiency of training infrastructure.
- Developed comprehensive MIS reports and dashboards covering the entire New Hire Training (NHT) and On-the-Job Training (OJT) phases, facilitating meticulous tracking of trainee and training data, including metrics such as shrinkage, attendance, attrition, and scorecards.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
The Future Learning and Development Leader programme
Interests
Learning Technologies
Curriculum Development
Employee Development
Training Evaluation
Adult Learning Principles
Timeline
The Future Learning and Development Leader programme
09-2023
Lead Training Coordinator
IntouchCX India Private Limited
10.2020 - Current
Senior Consultant, Customer Support
IntouchCX India Private Limited
10.2020 - Current
Customer Service Representative
Aegis India Private Limited
11.2019 - 05.2020
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
Academy For Technical And Management Excellence
05.2015 - 07.2019
Pre University College - Physics, Chemistry, Mathematics, And Biology
Chaitra PU College
05.2013 - 04.2015
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