Rithvik Khosla
Uttam Nagar
Summary
Hospitality professional with extensive experience in front office management and guest relations within luxury hotels. Proven track record in exceeding revenue and customer satisfaction targets through effective team leadership and problem-solving. Detail-oriented Assistant Manager skilled in establishing guidelines and enforcing policies to achieve objectives. Expertise in relationship-building, multitasking, and decision-making.
Overview
6
6
years of professional experience
Work History
Assistant Manager – Front Office
The Leela Ambience Gurugram
Gurgaon
10.2024 - Current
- Led shift operations as Duty Manager, ensuring seamless workflow and guest satisfaction.
- Managed inventory during high occupancy to optimize room allocation and enhance revenue.
- Maintained a safe, efficient work environment for all team members.
- Coordinated daily operations to deliver exceptional guest experiences and service quality.
- Oversaw staff schedules to maximize coverage during peak service hours.
- Trained team members on service standards and operational procedures.
- Resolved guest inquiries and complaints to maintain high customer satisfaction levels.
Front Office Executive
The Leela Ambience Gurugram
Gurgaon
06.2023 - 09.2024
- Managed room control operations, ensuring accurate allocation and guest comfort.
- Designed and delivered guest experience plans tailored to individual preferences.
- Oversaw cashier operations during a transitional period to ensure accuracy and compliance.
- Coordinated room assignments and special requests for VIP guests.
- Assisted in resolving guest inquiries and service issues promptly.
- Maintained accurate records of reservations and cancellations daily.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Trained new front office staff on operational procedures and customer service standards.
Front Office Supervisor
The Oberoi Hotel
Gurgaon
08.2021 - 06.2023
- Supervised front desk, cashier, concierge, and business center operations for a five-star luxury property.
- Managed a business center with 5 meeting rooms accommodating up to 55 guests.
- Led shifts independently, managing a team of 20 members.
- Coordinated with other departments to ensure smooth operations.
- Handled customer complaints in a professional manner.
Guest Service Associate
The Oberoi Hotel
Gurgaon
07.2019 - 08.2021
- Served across Banquets, In-Room Dining, and Bar operations, ensuring premium service delivery.
- Produced and circulated daily departmental sales summaries for management review.
- Key Achievements:
- Surpassed budget targets by 10% for FY 2021–22 at the Business Centre.
- Increased Concierge revenue by 16% year-on-year.
- Delivered exceptional guest service in luxury hotel environment.
- Managed guest inquiries and resolved issues promptly and professionally.
- Coordinated transportation and travel arrangements for guests' convenience.
- Assisted guests with check-in and check-out procedures efficiently.
Education
Bachelors - Hotel & Hospitality Administration
The Lalit Suri Hospitality School
Faridabad01.2019
Central Board of Secondary Education -
Sanjeevani Public School
New Delhi01.2016
Skills
- Training & Development
- Room allocation
- Inventory management
- Customer relationship management
- Cross-department coordination
- Attention to detail
- Service quality assurance
- Adaptability and flexibility
- Decision-making
- Team building
- Customer relations
- Cost control
- Negotiation
- Guest Relations & Service Excellence
- Front Office & Operations Management
- Business Development
- Team Leadership
Personal Information
- Date of Birth: 13/10/1998
- Nationality: Indian
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
References
References available upon request.
Timeline
Assistant Manager – Front Office
The Leela Ambience Gurugram
10.2024 - Current
Front Office Executive
The Leela Ambience Gurugram
06.2023 - 09.2024
Front Office Supervisor
The Oberoi Hotel
08.2021 - 06.2023
Guest Service Associate
The Oberoi Hotel
07.2019 - 08.2021
Bachelors - Hotel & Hospitality Administration
The Lalit Suri Hospitality School
Central Board of Secondary Education -
Sanjeevani Public School
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