Chess
Ritik Grover
Operation Manager
Ghaziabad
Summary
With 14+ years of experience, this highly motivated professional consistently achieves positive results. A strategic thinker with a strong sense of responsibility, excelling in operations management and project coordination. Demonstrated success in leading teams and driving operational efficiency. Committed to continuous improvement for organizational success.
Overview
18
18
years of professional experience
35
35
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Operations Manager
Tech Mahindra PVT. Ltd.
05.2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Supervised operations staff and kept employees compliant with company policies and procedures
- Process Name : OYO Rooms - Hospitality Services, CRED - Fintech Process
Assistant Manager
Tech Mahindra PVT. Ltd.
08.2019 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Process Name : OYO Rooms - Hospitality Services, CRED - Fintech Process
Assistant Manager
Live Digital Marketing Solutions Pvt. Ltd.
08.2018 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations
- Process Name: Homeshop18 Online Shopping TV Channel
Team Leader
Live Digital - Connecting Experiences
05.2018 - 08.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
- Process Name: Homeshop18 Online Shopping TV Channel
Team Leader
Magus Customer Dialog
10.2015 - 05.2018
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance
- Process Name: Homeshop18 Online Shopping TV Channel
Assist. Team Leader
Magus Customer Dialog
05.2014 - 09.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
- Process Name: Homeshop18 Online Shopping TV Channel
Customer Care Executive
Magus Customer Dialog
09.2010 - 09.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Process Name: Homeshop18 Online Shopping TV Channel
Customer Care Executive
Bookscaterer - Where Limit Comes to Infinity...
06.2008 - 11.2009
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Backend Executive
IT Karobar (Itkarobar.in) - Gateway to IT Solution
05.2007 - 05.2008
- Established long-term client relationships through consistent delivery of high-quality products and services.
Education
A Level - Advanced Diploma - IT Applications
NIELIT (Formerly DOEACC Society)
New Delhi 04.2001 - 04.2010
Bachelor of Computer Applications (BCA) - Computer Applications
IGNOU
New Delhi, India 04.2001 - 04.2010
O Level - IT Applications
DOEACC Society
New Delhi, India 04.2001 - 04.2008
Senior School Certificate Examination - Commerce (With Maths)
Navin Bharti Sr. Sec. School
Delhi, India 04.2001 - 04.2007
Secondary School Examination - Commerce (With Maths)
Navin Bharti Sr. Sec. School
Delhi 04.2001 - 04.2005
Skills
Operations management
Certification
ILEAD - Communication Skills Certificate Of Participation
Interests
Social Welfare (Vice President - RWA)
Timeline
POB Award, GURU Award, ACE Award
05-2023
Operations Manager
Tech Mahindra PVT. Ltd.
05.2022 - Current
Assistant Manager
Tech Mahindra PVT. Ltd.
08.2019 - 05.2022
Assistant Manager
Live Digital Marketing Solutions Pvt. Ltd.
08.2018 - 08.2019
Team Leader
Live Digital - Connecting Experiences
05.2018 - 08.2018
Certificate Of Best Sales Performance
10-2016
Certificate Of Best Sales Performance For The Quarter
07-2016
Team Leader
Magus Customer Dialog
10.2015 - 05.2018
ILEAD - Leadership Skills Certificate Of Participation
12-2014
ILEAD - Communication Skills Certificate Of Participation
11-2014
Assist. Team Leader
Magus Customer Dialog
05.2014 - 09.2015
Customer Care Executive
Magus Customer Dialog
09.2010 - 09.2014
Customer Care Executive
Bookscaterer - Where Limit Comes to Infinity...
06.2008 - 11.2009
Backend Executive
IT Karobar (Itkarobar.in) - Gateway to IT Solution
05.2007 - 05.2008
A Level - Advanced Diploma - IT Applications
NIELIT (Formerly DOEACC Society)
04.2001 - 04.2010
Bachelor of Computer Applications (BCA) - Computer Applications
IGNOU
04.2001 - 04.2010
O Level - IT Applications
DOEACC Society
04.2001 - 04.2008
Senior School Certificate Examination - Commerce (With Maths)
Navin Bharti Sr. Sec. School
04.2001 - 04.2007
Secondary School Examination - Commerce (With Maths)
Navin Bharti Sr. Sec. School
04.2001 - 04.2005
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