Ritik Jaswal
New Delhi
Summary
Business Support Administrator with extensive experience at Fujitsu Consulting India, specializing in incident management and client engagement. Achievements include receiving the Big Thank You Award twice for exceptional contributions. Proficient in Microsoft 365 and effective communication, driving operational efficiency and producing high-quality presentations and reports.
Overview
3
3
years of professional experience
Work History
Business Support Administrator
FUJITSU CONSULTING INDIA
09.2022 - Current
- IT Support & Coordination: Handle tickets for server and laptop issues using Japan-based tools, and forward them to customer engineers for quick resolution, ensuring smooth client operations.
- Administrative and Translation Support: Translate documents and provide comprehensive administrative assistance to teams and executives, including scheduling meetings and managing correspondence.
- Data & Presentation Management: Utilizes Excel for project modeling, report preparation, process tracking, and PowerPoint for creating presentations.
- Confidentiality and Data Security: Ensure the highest level of confidentiality in handling sensitive client data and communications.
- Quality and Accuracy: Deliver detailed, precise work while maintaining high standards under tight deadlines.
- Client and Stakeholder Engagement: Engaged with clients and stakeholders via meetings, calls, and emails, ensuring satisfaction.
- Process Improvement: Identify areas for process improvement, create checklists, and implement streamlined procedures to increase operational efficiency, productivity, and quality.
- Adaptability and Continuous Learning: Quickly adapted to new processes and business tools, demonstrating a commitment to continuous learning.
Education
JLPT N2 -
The Japan Foundation
01.2025
JLPT N3 -
The Japan Foundation
08.2022
BACHELOR OF COMMERCE -
School of open learning
Delhi, India01.2020
Skills
- Microsoft 365
- Incident management
- Japanese and English translation
- Client communication
- Reports and presentations
- Project management
- Problem solving
- Process improvement
- Quality assurance
- Microsoft Office Suite
Languages
- Hindi
- English
- Japanese
Awards Recognitions
Big Thank You Award thrice, recognized for consistently achieving outstanding results, exceeding targets, and making significant contributions to the success of the project
Timeline
Business Support Administrator
FUJITSU CONSULTING INDIA
09.2022 - Current
JLPT N2 -
The Japan Foundation
JLPT N3 -
The Japan Foundation
BACHELOR OF COMMERCE -
School of open learning
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