Ritik Kalra
New Delhi
Summary
Senior Analyst with over six years of experience at DXC Technology, IT by Design, and Livewire Solutions. Expertise in troubleshooting and automation, enhancing workflow efficiency for clients through quick problem-solving and technical proficiency.
Overview
9
9
years of professional experience
Work History
Senior Analyst III Infrastructure Services
DXC Technology
12.2024 - Current
- Design, deploy, configure, and maintain Microsoft Active Directory (multi-domain, multi-forest environments).
- Manage Group Policy Objects (GPOs), Organizational Units (OUs), and domain controllers.
- Administer DNS, DHCP, and AD-integrated services.
- Perform AD schema updates and forest/domain functional level upgrades.
- Monitor replication health, and troubleshoot replication issues.
- Managed and ensured high availability of Domain Controllers across 100+ domains, maintaining optimal performance and uptime within the Microsoft Active Directory environment
- Enforced patch compliance and security baselines, reducing system vulnerabilities, and ensuring adherence to enterprise standards.
- Led advanced troubleshooting efforts for critical AD incidents, minimizing downtime, and improving service reliability.
- Streamlined ticket resolution processes and supported L1/L2 teams, improving overall incident response efficiency
System Administrator
Innovation Technology by Design
06.2021 - 12.2023
- Delivered professional IT support in MSP environment while adhering to strict SLAs.
- Managed and monitored client IT infrastructures, including servers, networks, and endpoints.
- Troubleshot complex Windows Server issues and conducted root cause analysis.
- Administered Hyper-V, VMware, Azure, and AWS environments effectively.
- Oversaw physical and virtual servers across diverse client infrastructures.
- Monitored firewalls, switches, and access points to ensure network stability.
- Diagnosed network alerts and resolved infrastructure-related incidents promptly.
- Coordinated with vendors for hardware and software support to enhance service delivery.
- Deploy & maintain:
Windows Server (2016/2019/2022) - Manage roles like:
DNS, DHCP, File Services, IIS - Patch management
- Backup & Disaster Recovery
- Tools:
Veeam, Windows Backup, Azure Backup - Design, deploy, configure, and maintain Microsoft Active Directory (multi-domain, multi-forest environments).
Technical customer support
Livewire Solutions
08.2017 - 10.2019
- Delivered customer service and technical support to enhance satisfaction and loyalty.
Troubleshot all home printer-related technical issues, addressing software and hardware concerns. - Perform user account management (creation, role assignment, password resets) in Entra ID (Azure AD).
- Allocate and administer Microsoft 365 licenses.
- Execute initial setup and installation for Exchange Online, Teams, SharePoint, and OneDrive on end-user devices.
- Configure Outlook for Exchange Online and assist with mobile device setup (ActiveSync).
- Create and manage distribution lists, resource mailboxes, and basic mailbox permissions.
Education
PG Diploma - Cloud And Devops -
01-2026
Bachelor of Arts - English
03-2021
Skills
- Windows 10/11
- Virtualization and cloud: Microsoft Hyper-V
- Operating systems: Windows Server 2012/2016/2019/2022
- Microsoft Azure
- Amazon Web Services (AWS)
- Networking: Firewalls, switches, access points
- TCP/IP, DNS, DHCP
- Storage: NAS and SAN administration
- Backup and disaster recovery solutions
- Infrastructure and tools: Active Directory, Group Policy
- Patch management
- SLA and ticketing systems
Accomplishments
Rising star award Q2 and Q3 2023, IT By Design
Activities
Represented Delhi state cricket team U-14 and U-16
Timeline
Senior Analyst III Infrastructure Services - DXC Technology
12.2024 - Current
System Administrator - Innovation Technology by Design
06.2021 - 12.2023
Technical customer support - Livewire Solutions
08.2017 - 10.2019
Learnbay - IIT Guwahati - PG Diploma - Cloud And Devops,
Delhi University - Bachelor of Arts, English