RITIK KUMAR
Mughalsarai
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
CaratLane - A TATA Product
Varanasi, India
08.2025 - Current
- Led team of sales associates to enhance customer experience and drive sales growth.
- Developed and implemented operational strategies to optimize inventory management processes.
- Trained and mentored staff on product knowledge and sales techniques, improving team performance.
- Analyzed sales data to identify trends, resulting in effective merchandising decisions.
- Streamlined daily operations by implementing best practices for staff scheduling and task delegation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Led the turnaround of a de-growth store, achieving 120% growth.
Senior Jewellery Consultant & Certified store coach
CaratLane - A Tanishq Partnership
Lucknow, India
04.2024 - 07.2025
- Induction of NSO Team
- Training & Performance analysis of team members
- Greeted customers in a timely fashion while quickly determining their needs
- Listened to customers and recommended merchandise based on their needs and preferences
- Responded to customer questions and requests in a prompt and efficient manner.
- Assist customers over the phone made jewelry stand out by making exceptional jewelry cases cleaned work area contributed to team success by exceeding team sales goals built relationships with customers to increase likelihood of repeat business.
Jewellery Consultant
CaratLane - A Tanishq Partnership
01.2023 - 01.2024
- Provide guests with a welcoming experience and creating a personal relationship for better needs.
- Overcoming objections and offering alternative options to meet needs including credit options, resolving customer service issues in a timely manner.
- Earned management trust by serving as key holder, responsibly opening and closing store
- Work with Store manager to increase sales and achieve commission sales goals.
Trainee
CaratLane - A Tanishq Partnership
11.2022 - 01.2023
- Product Knowledge
- Learned to Help customers make purchases and deliver outstanding customer service.
- Relationship building
Front-end Developer
IT Skills & Solution
01.2020 - 01.2021
Education
Bachelor of Computer Applications -
Shobhit University
Gangoh01-2022
Intermediate - undefined
Nagar Palika I C
01-2019
Skills
- Customer Service
- Product Knowledge
- Time Management
- Problem Solving
- Leadership
- Relationship Building
- Ability to work independently and as part of a team
- Complaint Handling
- Multitasking and organization
Certification
- Got Trailblazer Award for best performance in CartaLane
- Got Dazzler Award in circle of excellence award program in caratLane
- Certify with GIA certificate
- Successfully conducted a Five Days Workshop on the Topic "Web Application Development through PHP" in Gopal Narayan Singh University, Jamuhar, Rohtas, Bihar.
- Certify With INDIAN INSTITUTE OF BANKING & FINANCE(IIBF).
Timeline
Store Manager
CaratLane - A TATA Product
08.2025 - Current
Senior Jewellery Consultant & Certified store coach
CaratLane - A Tanishq Partnership
04.2024 - 07.2025
Jewellery Consultant
CaratLane - A Tanishq Partnership
01.2023 - 01.2024
Trainee
CaratLane - A Tanishq Partnership
11.2022 - 01.2023
Front-end Developer
IT Skills & Solution
01.2020 - 01.2021
Intermediate - undefined
Nagar Palika I C
Bachelor of Computer Applications -
Shobhit University