Ritik Mahendra Tripathi

• Provided L1 Linux support for enterprise infrastructure, ensuring high availability and performance
  Monitored Linux servers (Ubuntu/CentOS) using tools like top, df, netstat, journalctl
  Resolved 20+ daily tickets within SLA, improving issue resolution time
  Managed user access (SSH, permissions, groups) and handled login-related issues
  Performed troubleshooting for CPU, memory, disk, and network-related problems
  Escalated critical incidents to L2/L3 teams with proper documentation
  Assisted in system patching, updates, and basic security compliance checks
  Supported application issues including service restart and configuration validation
• Diagnosed technical problems through phone and email communication.
• Provided support for hardware and software issues through phone and email.
• Collaborated with team members to enhance troubleshooting processes and techniques.

Deployed cloud-based applications using AWS services like EC2 and S3
Configured IAM roles and basic security policies
Worked on cloud monitoring and basic troubleshooting

• Coordinated daily project activities to enhance team communication and workflow.
• Organized documentation and filing systems to improve information retrieval efficiency.
• Gathered and analyzed data from various sources to support research initiatives.

• Gained hands-on experience in AWS fundamentals
  Assisted in deployment and configuration of cloud services
• Assisted in developing software solutions for client projects.
• Collaborated with team members on project requirements and specifications.
• Conducted research on emerging technologies and industry trends.

• Managed product shoots and editing for e-commerce platforms
  Improved product presentation and visual branding.
• Managed product shoots and editing for e-commerce platformsImproved product presentation and visual branding.
• Edited and retouched photographs using industry-standard software, ensuring optimal presentation for target audience.
• Collaborated with marketing team to align photography with brand guidelines.