RITIK RANJAN
Gurugram
Summary
Personable and dedicated service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Expert
Praxis Services Ltd
Gurugram
10.2022 - Current
- Managed incoming calls from customers efficiently and effectively.
- Followed-up with customers after purchase to ensure satisfaction.
- Gathered customer feedback to improve customer satisfaction levels.
- Developed and maintained positive relationships with customers through effective communication.
- Utilized problem solving skills to resolve customer issues quickly and accurately.
- Developed a strong understanding of product features and benefits.
Education
BBA -
DOON BUSINESS SCHOOL
01.2021
CLASS XII -
HARGOBIND SINGH SENIOR SECONDARY SCHOOL
01.2017
CLASS X -
PATNA CENTRAL SCHOOL
01.2015
Skills
- Communication skill
- Leadership quality
- Problem-solving skills
- Analytical skills
- Knowledge of MS-Office Applications (MS-Excel, MS-Word, MS-PowerPoint, MS-Paint)
- Google tools (SEO, SEM, E-mail marketing, Retargeting, web analytical tools)
- Inbound and Outbound Calling
- Report Generation
- Call Management
- Customer Relationship Management (CRM)
- Escalation management
Certification
- UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN, 05/2021, Marketing in a Digital World
- RICE UNIVERSITY, 05/2020, Introduction to Data Analysis using excel
- RICE UNIVERSITY, 05/2020, Basic Data script and Statistical Distribution and Application in Business decision
- DOON BUSINESS SCHOOL, 11/2019, SAP
- DOON BUSINESS SCHOOL, 04/2019, Microsoft Tools
Internship/Training
- Analysis of Indian automobiles and Refrigerator industry, 1 month, Prepared a research paper and also collected customers Feedbacks.
- Advertisement over cell Phone network, 1 month, Prepared a research Paper and customer feedback form.
Personal Information
- Date of Birth: 01/23/98
- Nationality: Indian
Languages
Hindi, English
Hobbies and Interests
- Playing Cricket
- Travelling
- Reading Business Articles
- Photography
Timeline
Customer Service Expert
Praxis Services Ltd
10.2022 - Current
BBA -
DOON BUSINESS SCHOOL
CLASS XII -
HARGOBIND SINGH SENIOR SECONDARY SCHOOL
CLASS X -
PATNA CENTRAL SCHOOL