Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ritik Sharma

Gurgaon

Summary

Data Analyst with 2+ years of experience interpreting and analyzing data to drive successful business solutions. Possessing expertise in extracting, cleaning, and transforming complex datasets to identify trends, extracting insights, and delivering actionable recommendations to improve operational efficiency and business performance.

Overview

5
5
years of professional experience

Work History

Sr. Executive

Total IT Consult
New Delhi
01.2022 - 04.2024
  • Worked in global, cross-functional virtual teams and worked closely with the stakeholders to assist with data-related technical issues and helped them learn to self-serve for their analytics and reporting needs.
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Designed, developed, and managed analytic dashboards and reports using Power BI.
  • Leveraged SQL queries to extract, transform and load data into databases.
  • Delivered all assigned tasks within quality standards and on time, often within tight deadlines
  • Analyzed, visualized, and provided analytics on data, resulting in a 24% increase in client satisfaction rate.
  • Collected and analyzed data, which led to an 8% reduction in operational costs.
  • Collaborated with teams across the organization to produce detailed reports for operational decisions, improving information accuracy by ~70%.

Customer Service Executive

Teleperformance
Gurgaon
09.2019 - 03.2020
  • Responsible for interacting with customers and solving their queries.
  • Shared feedback from the customers to the concerned departments to improve the services.
  • Maintained an escalation level of less than 1%.

Education

Bachelor of Technology - Computer Science And Engineering

Delhi Technical Campus (Affiliated To GGSIPU, New
Greater Noida
01-2021

Skills

  • Report Writing
  • Data Validation
  • Process Improvement
  • Attention to Detail
  • Structured query language (SQL)
  • Database Management
  • Statistical Analysis
  • Data Visualization and Presentations
  • Microsoft Excel
  • Microsoft Power BI
  • Data Storytelling

Accomplishments

  • Awarded third prize in the Junior National Handball tournament in 2014.
  • Awarded as Value Creator for year 2022-2023 in Total IT Consult.

Timeline

Sr. Executive

Total IT Consult
01.2022 - 04.2024

Customer Service Executive

Teleperformance
09.2019 - 03.2020

Bachelor of Technology - Computer Science And Engineering

Delhi Technical Campus (Affiliated To GGSIPU, New

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