RITIKA

Sirsa

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

year of professional experience

Work History

German Language Assistant

Concentrix Pvt. ltd.

Kolkata

09.2022 - Current

Improved customer service wait times to mitigate complaints.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Consulted with customers to resolve service and billing issues.

Education

High School Diploma -

Aarohi Model Sr. Sec. School

Jhiri (Sirsa)

Skills

Complaint Resolution
Appointment Scheduling

Customer Relations

Languages

Hindi

First Language

English

Intermediate (B1)

German