Ritika
HR FRESHER
New Delhi
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
2
2
Languages
Work History
Fashion Consultant
Lenskart Solutions Pvt. Ltd
06.2022 - Current
- Company Overview: Skilled in understanding client needs and offering tailored product recommendations aligned with current trends
- Experienced in providing high-quality customer service, explaining company offerings, and handling high-volume calls while meeting sales targets
- Focused on building strong client relationships and supporting the team by stepping in as needed to help achieve group objectives
- Committed to delivering excellent service and ensuring customer satisfaction
- Skilled in understanding client needs and offering tailored product recommendations aligned with current trends
- Experienced in providing high-quality customer service, explaining company offerings, and handling high-volume calls while meeting sales targets
- Focused on building strong client relationships and supporting the team by stepping in as needed to help achieve group objectives
- Committed to delivering excellent service and ensuring customer satisfaction
Customer Service Consultant
Policybazaar Insurance Brokers Private Limited
08.2021 - 03.2022
- Company Overview: Experienced in guiding customers on policy document requirements, addressing client concerns, and resolving issues promptly
- Skilled in answering queries via phone or email, ensuring complaint resolution within TAT, and maintaining a customer database for future reference
- Focused on retention by effectively explaining product features to prevent cancellations
- Experienced in guiding customers on policy document requirements, addressing client concerns, and resolving issues promptly
- Skilled in answering queries via phone or email, ensuring complaint resolution within TAT, and maintaining a customer database for future reference
- Focused on retention by effectively explaining product features to prevent cancellations
Reservation executive
Jaunt hub Travel LLP
04.2019 - 06.2021
- As a Reservation Executive, I was responsible for greeting customers, responding to inquiries, and handling reservation and ticketing services via phone and email
- I interacted with direct guests and travel agents, managed domestic and international tour packages, and provided flight reservations and reports
- Additionally, I served as a tour guide for domestic tours and maintained high hospitality standards
- I also worked as a travel blogger
Education
10th -
CBSE Board
B.A. - undefined
Delhi University
01.2017 - 01.2020
12th - undefined
CBSE Board
Skills
Microsoft Office
- Knowledge of Business Operations
- Performance Management
- Problem-Solving
- Decision-Making
- Time Management
- Team Collaboration
- Leadership and Coaching
- Negotiation Skills
- Adaptability and Flexibility
- Confidentiality and Discretion
- Empathy and Active Listening
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Timeline
Fashion Consultant
Lenskart Solutions Pvt. Ltd
06.2022 - Current
Customer Service Consultant
Policybazaar Insurance Brokers Private Limited
08.2021 - 03.2022
Reservation executive
Jaunt hub Travel LLP
04.2019 - 06.2021
B.A. - undefined
Delhi University
01.2017 - 01.2020
12th - undefined
CBSE Board
10th -
CBSE Board
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