RITIKA ANCHAN
Mumbai
Summary
Current Objective: Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Assistant Guest Delight Manager
JUBILIANT FOODWORKS
MUMBAI
06.2023 - 04.2024
- Developed and implemented an innovative guest feedback system to ensure customer satisfaction.
- Managed all guest relations activities in accordance with company policies and procedures.
- Conducted daily inspections of all public areas to ensure they are clean and well-maintained.
- Identified trends in customer feedback data and developed plans for improvement where necessary.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Intern
SAHARA STAR
MUMBAI
04.2022 - 06.2022
- Maintained a clean, safe and sanitary work environment.
- Operated kitchen equipment including ovens, grills, stoves and fryers.
- Checked freshness of food ingredients before use.
- Learned different methods of food preparation such as baking, roasting, boiling.
- Worked closely with sous chefs to understand their daily tasks and responsibilities.
- Contributed ideas for improving operational efficiency within the kitchen.
- Cleaned prep areas, utensils, pots, pans and other kitchen equipment after use.
- Ensured proper food storage and rotation of stock in the kitchen.
Education
Bachelor in Culinary Arts - Culinary Arts
SRIHM, University of Mumbai
06-2023
Standard XII - COMMERCE
SVP Junior College, Maharashtra Board
06-2020
Standard X - SSC
SVP Vidyalaya, Maharashtra Board
06-2018
Skills
- Team player, Attention to details, Innovative and Respect for Products and Ingredients Dedicated towards my work
- Guest satisfaction
- Complaint Handling
- Guest liaison
- Account Management
- Client Relationship Management
- Guest Services
- Menu Supervision
- Quality Assurance
- Kitchen Safety
- Kitchen Management
- Well-tuned palate
Personal Information
- Hobbies: Music, Reading books
- Date of Birth: 05/09/02
Languages
English, Hindi, Marathi
Affiliations
- Participated in Amul India'20 event.
- Successfully handled X'mas'2021 Lunch as Front Office Manager.
- Successfully handled F&B service in college event as Table head.
References
References available upon request.
Timeline
Assistant Guest Delight Manager
JUBILIANT FOODWORKS
06.2023 - 04.2024
Intern
SAHARA STAR
04.2022 - 06.2022
Bachelor in Culinary Arts - Culinary Arts
SRIHM, University of Mumbai
Standard XII - COMMERCE
SVP Junior College, Maharashtra Board
Standard X - SSC
SVP Vidyalaya, Maharashtra Board
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