Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Languages
Timeline
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Ritika Bhalla

Ramgarh

Summary

A detail-oriented Quality and Training with 3+ years of experience in analyzing and improving quality control processes. Skilled in conducting audits, implementing quality management systems, and facilitating training programs Adept at identifying process gaps and recommending solutions to improve quality and productivity Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Dynamic training professional with expertise in creating impactful programs. Proficient in quality tools, data analysis, and providing constructive feedback. Committed to fostering teamwork and continuous improvement.

Overview

4
4
years of professional experience

Work History

Senior Associate Training and Quality

Battery Smart
01.2024 - Current
  • Company Overview: Electric Power
  • Performed training program for Team lead and Agents
  • Performed training for the NHT associates, TNI sessions.
  • Create training content in collaboration with Leaders
  • Training associates with soft skills like Time Management, Team building & handling, Conflict resolution
  • Daily Analysis of Calls and providing feedback
  • Performing Vendor Sites and External team audits
  • Electric Power

Quality Analyst

Physics Wallah
01.2022 - 11.2023
  • Company Overview: Edtech Company
  • Analyze data to identify trends and develop metrics to measure quality performance
  • Facilitate training programs to improve quality awareness and skills
  • Develop and maintain quality management systems to ensure compliance with industry standards
  • Maintained records of quality control data and identified trends for process improvement
  • Conducted root cause analysis investigations for quality Issues
  • Lead multiple teams with several members to improve testing accuracy
  • Edtech Company

Academic Counselor

Skillto Education
10.2021 - 04.2022
  • Company Overview: Edtech Campy
  • Provide assistance in the implementation of Career Planning and Graduate School Placement
  • Created and administered a three-week training program for the onboarding of new academic counselors
  • Worked closely with the faculty and staff within programs to achieve institutional and department goals and initiatives
  • Identified new methods to improve enrollment as well as maintain and deepen existing student relationships
  • Edtech Campy

Education

B.com - Accounts Honours

Vinoba Bhave University
06.2019

Skills

  • Root cause analysis
  • Training development
  • Vendor auditing
  • Freshdesk
  • Freshchat
  • Google Sheets
  • Basic Excel
  • Quality Tools
  • Teamwork
  • Communication Skills
  • Leadership
  • Fast Learner
  • Creative
  • Time Management
  • Jarvis
  • Knowlarity
  • Convin AI
  • Ameyo

Accomplishments

  • Star Performer of the Month, 07/23 - 08/23
  • Star Performer of the Quarter, 04/23 - 06/23
  • Star Performer of the Quarter, 07/24-12/24

Websites

Languages

  • English, Fully Professional
  • Punjabi, Fully Professional
  • Hindi, Fully Professional

Timeline

Senior Associate Training and Quality

Battery Smart
01.2024 - Current

Quality Analyst

Physics Wallah
01.2022 - 11.2023

Academic Counselor

Skillto Education
10.2021 - 04.2022

B.com - Accounts Honours

Vinoba Bhave University

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Ritika Bhalla