Ritika Bhalla
Ramgarh
Summary
A detail-oriented Quality and Training with 3+ years of experience in analyzing and improving quality control processes. Skilled in conducting audits, implementing quality management systems, and facilitating training programs Adept at identifying process gaps and recommending solutions to improve quality and productivity Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Dynamic training professional with expertise in creating impactful programs. Proficient in quality tools, data analysis, and providing constructive feedback. Committed to fostering teamwork and continuous improvement.
Overview
4
4
years of professional experience
Work History
Senior Associate Training and Quality
Battery Smart
01.2024 - Current
- Company Overview: Electric Power
- Performed training program for Team lead and Agents
- Performed training for the NHT associates, TNI sessions.
- Create training content in collaboration with Leaders
- Training associates with soft skills like Time Management, Team building & handling, Conflict resolution
- Daily Analysis of Calls and providing feedback
- Performing Vendor Sites and External team audits
- Electric Power
Quality Analyst
Physics Wallah
01.2022 - 11.2023
- Company Overview: Edtech Company
- Analyze data to identify trends and develop metrics to measure quality performance
- Facilitate training programs to improve quality awareness and skills
- Develop and maintain quality management systems to ensure compliance with industry standards
- Maintained records of quality control data and identified trends for process improvement
- Conducted root cause analysis investigations for quality Issues
- Lead multiple teams with several members to improve testing accuracy
- Edtech Company
Academic Counselor
Skillto Education
10.2021 - 04.2022
- Company Overview: Edtech Campy
- Provide assistance in the implementation of Career Planning and Graduate School Placement
- Created and administered a three-week training program for the onboarding of new academic counselors
- Worked closely with the faculty and staff within programs to achieve institutional and department goals and initiatives
- Identified new methods to improve enrollment as well as maintain and deepen existing student relationships
- Edtech Campy
Education
B.com - Accounts Honours
Vinoba Bhave University
06.2019
Skills
- Root cause analysis
- Training development
- Vendor auditing
- Freshdesk
- Freshchat
- Google Sheets
- Basic Excel
- Quality Tools
- Teamwork
- Communication Skills
- Leadership
- Fast Learner
- Creative
- Time Management
- Jarvis
- Knowlarity
- Convin AI
- Ameyo
Accomplishments
- Star Performer of the Month, 07/23 - 08/23
- Star Performer of the Quarter, 04/23 - 06/23
- Star Performer of the Quarter, 07/24-12/24
Languages
- English, Fully Professional
- Punjabi, Fully Professional
- Hindi, Fully Professional
Timeline
Senior Associate Training and Quality
Battery Smart
01.2024 - Current
Quality Analyst
Physics Wallah
01.2022 - 11.2023
Academic Counselor
Skillto Education
10.2021 - 04.2022
B.com - Accounts Honours
Vinoba Bhave University
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