Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ritika Chawla

Gurgaon

Summary

HR leader with proven track record specializing in employee engagement and talent acquisition. Skilled in performance management and HR analytics, promoting diversity and inclusion within teams. Achieved significant improvements in operational efficiency and grievance resolution, contributing to a positive workplace culture. Committed to empowering teams and enhancing organizational performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Chief Manager- Corporate HR & Employee Experience

PNB Metlife India Insurance
Gurgaon
06.2024 - Current
  • Executed employee experience and engagement strategy across entire employee lifecycle including Wellness plans, R&R initiatives etc.
  • Served as a resource for best practices and data-driven insights to support HR leaders.
  • Led Employee Satisfaction Surveys to analyze feedback and identify key drivers.
  • Cultivates a thriving employee care culture focused on professional growthand a supportive environment. Includes championing D&I initiatives and solutions across the organization.
  • Refined talent acquisition strategies to attract high-quality candidates efficiently ensuring cost efficient hirings.
  • Partnered with leadership to implement programs enhancing organizational capability and mobility.
  • Focused on improving HR operational efficiency through data insights and compliance audits.
  • Effectively addressed employee grievances and concerns, ensuring fair and timely resolution. Active Investigating Committee (IC) member for Prevention of Sexual Harassment (POSH), contributing to a safe and respectful workplace.

Zonal Human Resources

PNB Metlife India Insurance
UP & Uttarakhand
12.2021 - 05.2024
  • Directed strategic talent acquisition and manpower planning across all regional channels.
  • Developed and implemented employee engagement initiatives to foster productive work environment.
  • Executed attrition management and retention strategies to maintain skilled workforce stability.
  • Advanced Diversity, Equity, and Inclusion (DE&I) commitment through strategic initiatives and inclusive culture promotion.
  • Oversaw talent development programs to support employee growth and enhance organizational capability.
  • Managed employee relations processes, ensuring fair application of policies and grievance resolution.
  • Led HR process improvement projects to enhance efficiency and effectiveness of operations.
  • Facilitated stakeholder management to align HR initiatives with business objectives.

Regional HR- Manager

PNB Metlife
Western UP & UK
01.2019 - 12.2021
  • Executed manpower planning, recruitment and selection across all regional channels.
  • Facilitated induction and onboarding processes for new employees.
  • Implemented employee engagement initiatives to enhance motivation.
  • Coached teams to improve performance and achieve desired outcomes.
  • Managed performance evaluations and established improvement strategies.
  • Resolved grievances and conflicts while overseeing disciplinary actions.
  • Led HR projects targeting process improvement and retention strategies.

Corporate HRBP & HR Strategy

PNB Metlife India Insurance
Gurgaon
08.2015 - 12.2018
  • Aligned HR strategies with business objectives to meet recruitment needs.
  • Executed recruitment processes and campus hiring initiatives.
  • Facilitated onboarding and induction programs for non-sales employees.
  • Enhanced employee engagement through targeted initiatives and feedback mechanisms.
  • Managed end-to-end internal job posting (IJP) processes.
  • Oversaw performance management for sales teams, including promotions and performance improvement plans.
  • HR analytics and reporting on headcount, attrition, and PIP effectiveness.

HRBP

Chimes Group
Gurgaon
05.2010 - 08.2015
  • Streamlined and managed recruitment and onboarding procedures to accelerate new hire readiness.
  • Designed and implemented training and development programs for skill enhancement.
  • Oversaw performance management frameworks to align individual contributions with organizational goals.
  • Cultivated employee engagement strategies to boost morale and retention.
  • Guaranteed compliance with statutory regulations and managed payroll processes efficiently.
  • Produced comprehensive MIS reports for strategic insights and performance tracking.
  • Led projects in organizational development, focusing on history tracking and grading methodologies.
  • Executed salary benchmarking processes to ensure equitable pay structures.

Education

MSc - Applied Psychology

Coimbatore University

MBA - HR

JIMS Kalkaji

Bachelors of Commerce - Commerce

Gargi College, Delhi University
New Delhi

Skills

  • Employee engagement
  • Diversity initiatives
  • Talent acquisition & Recruitment Strategies
  • Performance management
  • HR analytics & Data-driven insights
  • Grievance handling
  • Stakeholder management
  • Employee coaching and mentoring
  • Organizational development
  • Compliance audits
  • Process improvement
  • Budget management

Certification

  • Management Development Program from IIM Indore
  • Management Development Program from XLRI Jamshedpur
  • Women Leadership ASPIRE Program by Jo Miller
  • Strategic HR Certification from Cornell University
  • HR Analytics Masterclass Certification from Corporate Shiksha
  • Recruiters Skill Certification from Triedge (Times Job)

Timeline

Chief Manager- Corporate HR & Employee Experience

PNB Metlife India Insurance
06.2024 - Current

Zonal Human Resources

PNB Metlife India Insurance
12.2021 - 05.2024

Regional HR- Manager

PNB Metlife
01.2019 - 12.2021

Corporate HRBP & HR Strategy

PNB Metlife India Insurance
08.2015 - 12.2018

HRBP

Chimes Group
05.2010 - 08.2015

MSc - Applied Psychology

Coimbatore University

MBA - HR

JIMS Kalkaji

Bachelors of Commerce - Commerce

Gargi College, Delhi University

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