Ritika Das
Pune
Summary
Excellent interpersonal skills with ability to build good relation with customer.Positive and upbeat Customer Service Representative, bringing 3.5 years of experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Amazon
Pune
03.2019 - Current
- Worked in Amazon Business to Business Team.
- Worked in International seller's support team.
- Checked product availability for customers with enthusiasm and determination.
- Used excellent and efficient problem-solving skills to address and resolve customer issues.
- Used an empathetic and friendly tone when dealing with customer issues and complaints, helping to defuse conflicts and maintain customer satisfaction.
- Addressed customer complaints calmly and professionally, seeking swift resolution for positive outcomes.
- Provided helpful advice on various aspects of product selection, enhancing positive customer experiences.
- Provided a warm, friendly welcome to customers, advising of current promotions and offers to increase average spends.
Customer Service Representative
Amazon
Pune
09.2018 - 02.2019
- Assisted customes daily with product-related questions, feedback and complaints.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Provided friendly, attentive service by promptly responding to customer enquiries.
Teacher
Delhi Public Kids School
Balaghat
05.2017 - 06.2018
- Maintained trust in student relationships by providing both educational and emotional support to students when required.
Teacher
Kids Cloud School
Balaghat
02.2015 - 04.2017
- Established positive relationships with students, parents and fellow teachers.
- Interacted with children and promoted good behaviour through positive reinforcement methods.
Education
Master of Science - Mathematics
Mahatma Gandhi Chitrakoot Gramodaya Vishwavidyalay
Balaghat, MP2019
Bachelor of Science - Maths
Mahatma Gandhi Chitrakoot Gramodaya Vishwavidyalay
Balaghat, MP2017
Higher Secondary School -
Vivek Jyoti Higher Secondary School
Balaghat, MP2012
Secondary School -
Balaghat English Higher Secondary School
Balaghat, MP2009
Skills
- Active listening
- Energetic work ethic
- Problem-solving
- Live call and chat support
Languages
Hindi
Proficient
C2
English
Proficient
C2
Bengali
Proficient
C2
Timeline
Customer Service Representative
Amazon
03.2019 - Current
Customer Service Representative
Amazon
09.2018 - 02.2019
Teacher
Delhi Public Kids School
05.2017 - 06.2018
Teacher
Kids Cloud School
02.2015 - 04.2017
Master of Science - Mathematics
Mahatma Gandhi Chitrakoot Gramodaya Vishwavidyalay
Bachelor of Science - Maths
Mahatma Gandhi Chitrakoot Gramodaya Vishwavidyalay
Higher Secondary School -
Vivek Jyoti Higher Secondary School
Secondary School -
Balaghat English Higher Secondary School