Ritika Dheer

- Implementing live complaint dashboards to reduce resolution times by 15% and improve customer satisfaction by 20% across regions.
- Developing Non-Deliveries Dashboards to achieve a 25% reduction in incidents and enhance operational efficiency.
- Closing the demand versus sale gap by 18% through strategic inventory management to ensure optimal product availability.
- Managing inventory reconciliation to reduce discrepancies by 30% , improving accuracy and transparency.
- Optimizing Delhi-NCR sampling to achieve a 25% increase in brand visibility and customer engagement.
- Conducting weekly defaulter delivery boy tracking, resulting in a 15% improvement in on-time deliveries.
- Implementing a delivery boy penalty system to decrease errors by 20% and enhance team accountability.
- Spearheading product return tracking to minimize financial losses by 25% through efficient management.

- Enhanced landing prices and SKU placements, improving company-wide landing SP by ~0.40-0.50P .
- Managed daily demand-supply planning for 80k to 2 lakhs eggs , fostering collaboration between sales, tech, and EPC teams.
- Assisted central teams in KPI tracking, saving 2 hours per regional head during meetings.
- Revamped beats, making 78% profitable , contributing to positive city EBITDA.
- Oversaw sales target vs actuals dashboard, playing a key role in automation, saving 4-5 hours per week.
- Developed strategies for 20% Replacement and Return and streamlined business processes, optimizing sales O/H by 2%.

-Managed credit limit usage based on user rating, repayment cycle, and transaction volume for efficient transactions.
- Coordinated logistics operations, overseeing inventory, transportation, and supply chain processes.
- Implemented MIS & SOP in payments and order processing, enhancing departmental efficiency.
- Executed marketing strategies for consumer needs and profit maximization.

- Boosted product sales by ~12% , resulting in a 20% increase in annual revenue.
- Slashed order rejection from ~20% to 4% by incorporating quality feedback into procurement.
- Attained monthly sales targets through the identification and cultivation of new customer relationships.
- Executed strategic packing for materials, enhancing branding through innovative methods.