RITIKA DUBEY
New Delhi
Overview
1
1
year of professional experience
Work History
ASSOCIATE (OPERATIONS)
Genpact Pvt Ltd
06.2022 - 07.2023
- Review bank’s products such as personal checking and savings account, Credit builder accounts, checks, international wire and more, that alerted within customer’s transactions
- Claim Dispute Chargeback, Experience In Visa Resolve Online Tool, and manage communications email , preparing reports
- Oversee and manage the activities in the account why these appear to be usual/unusual
- Conducted complex case investigations, alerts clearing, and Suspicious Activity Report filing Utilized workplace tools such as LexisNexis, World-Check in conducting AML Screening and reviews in accordance with the bank’s policies and procedures
- Monitor accounts and transactions regularly to identify any fraudulent activities and provide feedback to analyst
- Supervise Fraud Analysts to identify and investigate fraudulent activities
- Provide proper feedback to analyst if any error found in narration
- Investigate any suspicious activity and report to management immediately
- Maintain fraud analysis models to improve efficiency and effectiveness of company systems
- Identify potential issues or challenges
- Interact with external partners such as law enforcement agencies, vendors and banks to validate information to check fraudulent activities
- Assisting complaint handlers with investigation and prepare Evidence
Education
MBA(Pursuing) -
Guru Gobind Singh Indraprastha University
Bachelor Of Vocational Degree (Software Development) - undefined
Bhu Devi Inter College Xll (UP Board)
X(CBSE) - undefined
New Delhi Public School
Skills
Knowledge of Banking Industry & Regulatory Environment
Analytical and critical thinking skills
Excellent English communication skills - written and verbal
Quick understanding of key responsibility areas of each job position and support team members
Ability to maintain high levels of confidentiality and data privacy
Keen attention to detail & risk identification
Demonstrable ability to balance strong productivity with high quality work
Experience of working within a regulated environment
Ability to work independently, meet strict deadlines and handle multiple tasks
Personal Information
- Date of Birth: 08/20/1999
- Nationality: Indian
- Marital Status: Unmarried
Timeline
ASSOCIATE (OPERATIONS)
Genpact Pvt Ltd
06.2022 - 07.2023
MBA(Pursuing) -
Guru Gobind Singh Indraprastha University
Bachelor Of Vocational Degree (Software Development) - undefined
Bhu Devi Inter College Xll (UP Board)
X(CBSE) - undefined
New Delhi Public School