Ritika Grover

S&P Global is a Financial information and analytics company with primary areas of business in Global Ratings, Market Intelligence, Mobility, Engineering Solutions and Commodity Insights.

• Successfully spearheading complete lifecycle of Loyalty Products, from development to launch, resulting in around 15% boost in customer engagement, satisfaction, and acquisition of new customers.
• Contributing to company's goal of prioritizing Customer's Needs, aiming to create world-class customer experience focusing on improving platform's UI/UX, Backend, and Dashboards.
• Leading user research initiatives to gain deep insights into customer needs and preferences, driving data-informed product decisions and feature prioritization.
• Continuously managing complex projects with multiple stakeholders, ensuring effective communication and alignment throughout product lifecycle.
• Managing relationships with field team and customers to identify User Personas and understand product's needs.
• Conducting competitive analysis and market research to identify new opportunities and drive product differentiation.
• Lead Implementation of Scrum (agile) development methodologies in new teams resulting in improved team productivity and faster time-to-market.
• Overseeing engineering team responsible for building Dealer facing website, providing them with clear requirements and presenting features, enhancements, and functionalities for development.
• Mentoring and coaching junior product team members, facilitating their professional growth and contributing to high-performing team culture.
  

CWT is a travel management company that manages business travel, meetings, incentives, conferencing, exhibitions, and handles event management.

• Driving development of CWT's data-driven intelligent hotel solution.
• Proposed and successfully implemented significant enhancements to CWT's Website and API, which resulted in notable improvement in overall product quality and revenue generation.
• Strongly managed end-to-end implementation, execution, and maintenance of 3 big integration projects, while coordinating with cross-functional teams located across different continents worldwide.
• Acted as primary point of contact for key clients and outsourced development team, providing exceptional customer support and fostering long-term partnerships. Effectively conveyed complex ideas and product concepts to both technical and non-technical audiences.
• Created Product roadmaps for new features/functionalities and prioritized customer needs through backlog grooming.
• Created reports and dashboards with meaningful data interpretations resulting in utilization of metrics and user behavior analysis to optimize product performance.

TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.

• Acted as product owner in teams focused on Hotels & Flights solution. Working both independently and collaboratively in a team environment.
• Mapped clients’ business requirements and translated them into functional specifications, services, implementations and custom designing solutions.
• Played crucial role in designing highly anticipated Dynamic Pricing Feature which resulted in notable 15% increase in company's overall business revenue.
• Acted as key player in integration of Hotels API with clients across globe where integrations resulted in driving around 25% of company's business revenue in those regions, further establishing company's presence and success.
• Demonstrated new products/features to clients, sales team, and management.
• Built and maintained relationships with clients and key personnel within customer companies. Conducted business reviews to ensure clients are satisfied with products and services.
• Prepared statistics and reports in order to understand business pattern and came up with ideas to expand business which resulted in revenue growth and increased market share.

• Worked as full-stack Developer using C#, .Net, SQL and JavaScript technologies.
• Designed, developed and maintained application software to established standards and specifications.
• Analyzed requirements, designed and developed software applications, tested and debugged software code, and documenting software processes and procedures.
• Acted as point of contact for all problem resolution or escalations, as well as technical assistance.
• Coordinated with technical support to prepare application software procedures and documentation for usage.
• Managed all activities such as operations, back-up & recovery, problem resolution, shutdown and initialization and process automation.