RITIKA JAIN

• Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
• Resolved complex customer issues with thorough investigations, providing resolutions that enhanced overall satisfaction rates and brand reputation.
• Leveraged strong analytical skills in monitoring performance statistics against established benchmarks, identifying opportunities for targeted improvements in specific areas.
• Oversaw test planning, workload balancing and assignment delegation.
• Collaborated with cross-functional teams to establish quality standards, ensuring alignment with organizational goals and objectives.
• Reduced production errors by training team members on best practices in quality control and continuous improvement techniques.
• Communicated between product owners and developers to clarify features.
• Created test cases and automation scripts.

• Creation and execution of Automation Test Scripts using Selenium, TestNG for parallel testing using Hybrid framework and using Extent Reports for reporting the test execution
• Involved in Regression Testing, Functional Testing, Sanity Testing, API Testing, Security Testing, Integration Testing
• Designing & development of automation framework by using Java programming language
• Independently developed and updated test case as per requirements Created and modify the API test cases as per the functionality changes
• Creating manual and automation test cases on the module as per requirement for sanity
• Prepared detailed reports concerning project specifications and activities
• Involved in API testing using ReadyAPI tool
• Executed and created automation test suite in TestComplete
• Optimized test cases to maximize success of manual software testing
• Used SVN as code management source
• Involved in various projects and close interaction with the DevOps and developer teams
• Part of the revamp UI design project and worked on it from scratch.
• Was promoted as Lead test engineer in just 1.5 years.

• Involved in Automation Testing of the modules using the cucumber framework
• Worked with the IBM ignite tool for the automation process
• Involved with creating the CTD models (combinatorial test design)
• Individually worked on Banners and delivered quality within short span
• Received recognition for the projects from the clients
• Worked closely with the IBM team, Clients onsite and offshore

Responsibilities:

• Involved in performing manual, automation, functional, sanity and regression testing of the applications.
• API testing were performed via SoapUI and Postman having the REST and SOAP APIs.
• Load testing of applications were preformed via j meter to measure the performance of the applications.

Projects:

• Customer Portal - Involves the testing of the website of Religare Health Insurance, having60% manual,40% automation.
• DMS (Document Management System) - It involves the application Omnidocs which was used to upload the documents from various platforms using the APIs.
• LMS - Leads Management System - It manages the leads, that is the business that was captured from the website of Religare health insurance, basically for the call center.
• CRM (Customer relationship management) manages the interactions with existing as well as past and potential customers.
• Chat bot and Chat tool -It used to conduct an on-line chat conversation via text or text to-speech, in lieu of providing direct contact with a live human agent.

Test & Defect Reporting via JIRA:

• Contributing to detecting & reporting critical defects to facilitate effective troubleshooting & crises aversion
• Worked with the Business analysts and stalk-holders for ensuring the best product delivery with100% efficiency and refined quality.
• Involved in designing and development of data driven Automation framework using Selenium WebDriver.
• Leading the requirement gathering process with business leaders & clients to understand functional requirements.
• Preparing, reviewing, and executing: Writing positive & negative test cases to validate the system under different conditions & mapping to specific test data.