Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
References
Timeline
Generic

Ritika Jambawdekar

MUMBAI

Summary

Results-driven MSc International Business graduate with hands-on experience in digital marketing, customer service, logistics, HR support, and sales operations. Skilled in SAP CRM, Salesforce, HubSpot, Google Ads, Excel, SQL, WordPress, and Shopify. Proven ability in CRM management, KPI reporting, stakeholder communication, process optimisation, and cross-functional collaboration. Strong knowledge of supply chain, procurement, content creation, and digital transformation. Open to opportunities across global, multicultural, and internationally focused business environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Operations Manager ( Onsite )

JD Sports & Fashion
02.2023 - 05.2025
  • Delivered excellent customer service across kiosk and shop floor, handling queries, returns, and Click & Collect orders.
  • Led visual merchandising, promotional setups, and stock replenishment aligned with brand standards.
  • Managed backend logistics, POS operations, inventory control, and shrinkage tracking.
  • Coordinated with cross-functional teams to meet KPIs, resolve issues, and streamline in-store processes.
  • Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
  • Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.

Research Analyst – Digital Transformation ( Hybrid )

Unipart Group
03.2023 - 12.2024
  • Prepared detailed reports summarizing research findings and recommendations for further action.
  • Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
  • Streamlined internal workflows by automating data collection, analysis, and reporting tasks.
  • Optimized research methodologies through continuous improvement initiatives, enhancing overall process efficiency.
  • Increased client satisfaction by providing customized research solutions tailored to their unique business needs.

Digital E-commerce Executive ( Hybrid )

Times of India
03.2019 - 11.2022
  • Managed end-to-end digital campaigns across Google Ads, YouTube, Meta Business Suite, and email marketing.
  • Used CRM tools like Salesforce and HubSpot for lead tracking, customer segmentation, and campaign automation.
  • Handled e-commerce operations, product listings, and promotional activities across digital platforms.
  • Created and maintained KPI-driven dashboards using analytics tools and Excel for performance reporting.
  • Collaborated with vendors and internal teams for content planning, timelines, and cross-channel delivery.
  • Led social media marketing initiatives to drive engagement and traffic growth.

Education

Master of Science - Digital Business Strategy

University of Oxford
Oxford , United Kingdom
09.2024

Bachelor of Science - Psychology : Organisational Focus

University of Mumbai
Mumbai , India
02.2022

Diploma - Digital Communications

University of Mumbai
Mumbai, India
11.2021

Skills

  • Customer Service & Client Relationship Management
  • CRM Platforms: Salesforce, SAP CRM, HubSpot
  • Content Management: WordPress, Figma, Amplience, Canva
  • Procurement Research & Vendor Communication
  • Data Analysis & Visualisation (Excel, SQL, PowerPoint)
  • Microsoft 365 Suite: Excel (Advanced), Word, PowerPoint, Outlook
  • Process Improvement & Workflow Optimisation
  • Project Planning & Task Prioritisation
  • Digital Marketing: SEO, Google Ads, Social Media, Email Campaigns
  • E-commerce Management: Shopify, Salesforce Commerce Cloud
  • Supply Chain & Logistics Coordination
  • HR Operations & Organisational Support
  • KPI Tracking & Reporting
  • POS System Handling & Retail Operations
  • Collaborative teamwork across functions

Certification

  • Business Analyst – Market & Stakeholder Research
  • Digital Marketing – SEO, Google Ads, Social Media Management
  • Human Resource Management – Onboarding & Talent Systems
  • Vedic Mathematics – Logical Reasoning & Speed Accuracy

LANGUAGES

English: Native
Bilingual or Proficient (C2)
Spanish: Basic
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Bilingual or Proficient (C2)

References

Available upon request.

Timeline

Research Analyst – Digital Transformation ( Hybrid )

Unipart Group
03.2023 - 12.2024

Retail Operations Manager ( Onsite )

JD Sports & Fashion
02.2023 - 05.2025

Digital E-commerce Executive ( Hybrid )

Times of India
03.2019 - 11.2022

Master of Science - Digital Business Strategy

University of Oxford

Bachelor of Science - Psychology : Organisational Focus

University of Mumbai

Diploma - Digital Communications

University of Mumbai

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