Summary
Overview
Work History
Education
Skills
Certification
Technical Competencies
Key Results
Timeline
Generic

Ritika Kaintura

Dehradun

Summary

Technology Analyst with over 3 years of experience in IT industry. Bachelor of Technology (Computer Science and Engineering) from Doon Institute of Technology, India in 2021. Rich domain experience across Retail, CPG, Logistics, Technology, Enterprise Application Integration and Services. Proficient in understanding requirements and aiding in getting relevant digital business solutions. Promote a culture of collective responsibility among team. Invested in learning latest technologies and a process oriented belief.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technology Analyst

Infosys Limited
06.2023 - 02.2025
  • Expedited communication during major incidents by creating a streamlined process to provide real-time updates to over 50 stakeholders, improving stakeholder satisfaction by 80%.
  • Collaborated with a team of 10+ members in managing and resolving 15+ critical incidents monthly, reducing incident resolution time by 60% through detailed Post-Incident Review (PIR) reports; conducted 10+ Knowledge Transfer (KT) sessions and mentored junior team members, resulting in a 30% increase in team efficiency and faster onboarding.
  • Implemented and supported 6+ Oracle Retail modules including RMS, ReSA, ReIM, RIB, RPM, and Allocations across multiple client projects, contributing to a 20% improvement in retail process efficiency and ensuring seamless end-to-end system integration.
  • Configured and optimized Oracle Retail modules, streamlining business operations and improving inventory accuracy by 25%, enhancing pricing strategy efficiency by 20%, and ensuring seamless integration across 5+ retail systems to support end-to-end workflows.
  • Led the integration of Oracle Retail solutions, resolved 50+ system issues with a 95% first-time fix rate, and provided ongoing support that improved business process uptime by 90%.
  • Proficient in SQL Server Management Studio (SSMS), Legacy Automate Scheduler, Apache Airflow, MicroStrategy (MSTR), and Power BI for data analysis and reporting.
  • Experienced with Oracle tools including Retail Orchestration Tool, APEX Dataviewer, and Oracle SQL Developer for database development and management.
  • Designed, implemented, and tested Apache Airflow DAGs to automate workflows and orchestrate scalable data pipelines, improving data processing efficiency by 30%.
  • Handled ServiceNow dashboard tool and ensured resolution of incidents, CRs, ECRs & CTASKs within SLA.

Senior Systems Engineer

Infosys Limited
06.2022 - 06.2023
  • Migrated critical business workflows from legacy Automate Scheduler to Apache Airflow through Python, improving job execution efficiency by 30% and eliminating 40 hours of un automated time invested effort per month through automated scheduling and monitoring.
  • Updated and managed comprehensive client-side workflow documentation in Confluence, ensuring accuracy and consistency, which lowered onboarding time for new team members by 30% and improved overall project efficiency.
  • Played a pivotal role in swiftly resolving production outages, achieving a 30% reduction in business impact and ensuring a minimal Mean Time to Resolution (MTTR) of less than 2 hours, thereby safeguarding operational continuity and achieving high client satisfaction ratings.
  • Conducted a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments and cut down paperwork by 75%.
  • Managed a 5-member cross-functional (product, engineering, sales, support) team and coordinated with business partners toward the successful working of an e-commerce platform.

Systems Engineer

Infosys Limited
08.2021 - 06.2022
  • Worked in Consumer Retail & Logistics vertical for Five Below Inc.
  • Oversaw client’s business critical processes, including coordinating with over 10 stakeholders to improve existing processes, resulting in a 20% increase in efficiency. Responsible for reporting to governing authorities on a monthly basis, achieving a 95% compliance rate and avoiding delays.
  • Operated on Azure Tools like Azure Databricks, Azure Cloud Factory.
  • Utilized SSMS, Legacy Automate Scheduler, Apache Airflow, MicroStrategy (MSTR), job scheduling; leveraged Oracle Retail Orchestration Tool, Oracle APEX Dataviewer, Oracle SQL Developer, and RMS for database operations and retail system integration; tested and deployed Airflow DAGs for designed workflows.

Systems Engineer Trainee

Infosys Limited
02.2021 - 05.2021
  • Completed Infosys foundational training program in full-stack development with the MEAN technology suite.

Intern

Infosys Limited
11.2020 - 02.2021
  • Completed Infosys Winter Internship during final year of B.Tech, gaining expertise in full stack web development using the MERN stack; developed a prototype that accelerated development timelines for future projects by 20%.

Education

BTech -

DIT University
Dehradun, Uttarakhand
05.2021

HSC -

Doon International School
Dehradun, Uttarakhand
01.2017

SSC -

CJM Mussoorie
Mussoorie, Uttarakhand
01.2015

Skills

  • Agile Framework
  • DevOps
  • Azure Technologies
  • Python
  • Shell Scripting
  • Azure Databricks
  • Azure Data Factory
  • Apache Airflow
  • SSMS
  • MSTR
  • Power BI
  • Oracle Retail Orchestration & Monitoring
  • SQL
  • ServiceNow
  • GIT

Certification

  • Azure 900 Certified – Azure Fundamentals
  • Azure 104 Certified - Azure Administrator
  • Multiple recognitions from clients and leadership for successful delivery, integrity, excellence & collaboration

Technical Competencies

Methodologies – Agile Framework, DevOps, Architecture – Microservices, Cloud – Azure Technologies, Technologies- Python, Shell Scripting, Azure Databricks, Azure Data Factory, Apache Airflow, Automate Scheduler, SSMS, MSTR, Power BI, Oracle Retail Orchestration & Monitoring, Oracle SQL Developer, SQL, PagerDuty, Project Management – Jira, Atlassian Confluence, MS Office Suite, ServiceNow, IDE - Eclipse, Edit Plus, Version Control and Build – GIT

Key Results

  • Orchestrated the buildout of Digital platform for Consumer Retail & Logistics client.
  • Transitioned critical business operations from legacy Automate scheduler to Apache Airflow using Python; enhanced job efficiency by 30% and reduced downtime, saving 40 hours of manual intervention monthly.
  • Streamlined and digitized entire end to end business process for retail client.
  • Supported 24/7 business operations with minimal SLA impact by proactively monitoring processes and resolving critical issues promptly to maintain service continuity.
  • Investigated critical issues and optimized the processes.
  • Successfully delivered solutions to the client for smooth business operations and profit driven growth.

Timeline

Technology Analyst

Infosys Limited
06.2023 - 02.2025

Senior Systems Engineer

Infosys Limited
06.2022 - 06.2023

Systems Engineer

Infosys Limited
08.2021 - 06.2022

Systems Engineer Trainee

Infosys Limited
02.2021 - 05.2021

Intern

Infosys Limited
11.2020 - 02.2021

BTech -

DIT University

HSC -

Doon International School

SSC -

CJM Mussoorie

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