Salesforce
Ritika Kapoor
HR-HEAD
Surat City,Surat
"Hire Talent, Train Skill."
Ritika Kapoor
Summary
Human resources professional with commitment to delivering impactful results. Proven ability to develop and implement strategic HR initiatives that enhance organizational performance. Known for fostering collaborative work environment and adapting to evolving business needs. Specializes in employee relations and leadership development.
Overview
14
14
years of professional experience
Work History
HR-Head
Selloship Services LLp
12.2024 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
HR Head
Refrens.com
04.2022 - 12.2024
- Oversee the entire recruitment cycle, including sourcing, screening, interviewing, and onboarding.
- Manage compensation and benefits programs, including salary administration, performance-based incentives, and employee benefits.
- Ensure accurate and timely payroll processing and statutory requirements.
- Handle employee relations issues, grievances, and disciplinary actions.
- Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
- Devised hiring and recruitment policies for a 110-employee company.
Sr HR- Admin & Inventory Manager
BIS
08.2019 - 02.2022
- Develop and implement HR strategies aligned with business goals.
- Source, screen, and hire top talent. Foster positive work culture and address employee concerns. Implement performance evaluation systems.
- Manage payroll, benefits, and statutory compliances.
- Administration: Oversee general office administration and facilities management.
- Inventory Management: Manage inventory levels, procurement, and logistics.
- Achieved 15% cost savings through meticulous negotiation with suppliers.
Assistant Admin Manager
Pharma D World
04.2017 - 01.2019
- Oversee the overall administrative functions and strategy.
- Lead and manage a team of administrative professionals.
- Streamline administrative processes to improve efficiency.
- Manage office space, maintenance, and vendor relationships.
- Provide administrative support to employees, including onboarding, offboarding, and general inquiries.
- Completed bi-weekly payroll for 32 employees.
HR Assistant
CAE
01.2014 - 01.2017
- As an HR Assistant with a focus on training, my role revolves around empowering employees to reach their full potential.
- I'm the bridge between the organization's goals and our team members' professional growth. Whether it's guiding newcomers through onboarding, or fostering a culture of continuous learning,
- It's immensely rewarding to witness individuals thrive in their roles, contributing to our company's success while advancing their own careers.
- In this dynamic role, I'm not just an assistant; I'm a facilitator of growth and a champion of talent development within our organization.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
HR Intern/Trainee
Adventist HealthCare
10.2010 - 12.2013
- "As an HR intern at my organization, I play a crucial role in supporting HR operations. My responsibilities include assisting with recruitment efforts, onboarding new hires, and maintaining employee records.
- I also contribute to employee engagement initiatives and assist in various HR projects.
- This internship has provided me with valuable exposure to HR processes, fostering my growth in the field and equipping me with essential skills for a future HR career."
Education
Executive MBA - International Business Management
01-2016
MBA - Human Resources Management
01-2015
PGDCA - Post Graduation Diploma In Computer Application
01-2014
BBA - Human Resources Management
01-2010
Higher Secondary Education - CBSE Board
Pre-Primary & Secondary Education - CBSE Board
Skills
- HR policies development
- HR analytics
- HR technology
- Talent management
- Payroll coordination
- Training programs
- Hiring and recruitment oversight
- HRIS management
- Staff compensation
- Benefits programs
- HR recordkeeping
- Reliability
- Performance Appraisals
- Recruitment and hiring
- Training and Development
- Recruitment Strategies
- Talent Acquisition
- Performance monitoring
- Negotiation Skills
- HR reporting
- Employee retention strategies
Timeline
HR-Head - Selloship Services LLp
12.2024 - Current
HR Head - Refrens.com
04.2022 - 12.2024
Sr HR- Admin & Inventory Manager - BIS
08.2019 - 02.2022
Assistant Admin Manager - Pharma D World
04.2017 - 01.2019
HR Assistant - CAE
01.2014 - 01.2017
HR Intern/Trainee - Adventist HealthCare
10.2010 - 12.2013
CMJ University - Executive MBA, International Business Management
IGNOU - MBA, Human Resources Management
Vinayak Education Board - PGDCA, Post Graduation Diploma In Computer Application
Seventhday Adventist - BBA, Human Resources Management
Crescent Convent School - Higher Secondary Education, CBSE Board
St Mary’s Convent High School - Pre-Primary & Secondary Education, CBSE Board
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionTeam Building / Company RetreatsSoftware
Now Paychex
ADP Workforce
HubSpot CRM
Microsoft Teams
Slack
Google Workspace
15Five, Lattice
Workday HCM, SAP SuccessFactors, Cloud BambooHR, PeopleStrong Alt
Workday Recruiting, Zoho Recruit, iCIMS, TalentLyft
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Upper intermediate (B2)
Gujarati
Upper intermediate (B2)
Interests
Travel & Exploring New Cultures
Fitness & Wellness
Creative Writing/Reading
Cooking & Culinary Adventures
Community Volunteering
Accomplishments
- Reduced Time-to-Fill & Improved Talent Quality: "Successfully reduced average time-to-fill for critical positions by 25% through strategic sourcing and streamlined recruitment processes, while simultaneously improving the quality of new hires, as evidenced by a 15% increase in first-year performance ratings."
- Enhanced Employee Engagement & Retention: "Implemented targeted employee engagement initiatives, including feedback programs and recognition platforms, resulting in a 30% increase in employee satisfaction scores and a 20% reduction in employee turnover within 12 months."
- Developed & Implemented Compliant HR Policies: "Developed and implemented comprehensive HR policies and procedures, ensuring 100% compliance with Indian labor laws and regulations, mitigating legal risks and fostering a fair and transparent workplace."
- Successfully Led Organizational Restructuring: "Led a successful organizational restructuring project that improved operational efficiency by 18% and reduced overhead costs by 10%, while ensuring minimal disruption to employee morale and productivity."
- Designed & Delivered Effective Training Programs: "Designed and delivered customized training programs on communication, leadership, technical skills that improved employee performance by 20% and addressed critical skill gaps identified through performance reviews."
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