Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

RITIKA KESARWANI

New Delhi

Summary

Results-driven finance professional with a strong vision to become a Specialist in the Accounts Receivable (AR) domain within the next five years. Backed by comprehensive experience across multiple facets of AR, including team leadership, reporting and data analysis, customer engagement for collections, and end-to-end dispute resolution. Proven ability to lead and optimize pilot processes, having successfully managed a team of six and achieved client recognition within just three months for delivering measurable improvements. Demonstrated expertise in enhancing cash flow visibility, streamlining bank statement reconciliations, and refining remittance processing workflows to support efficient and accurate financial operations. Highly skilled in AR reporting and collections analysis, consistently driving improvements in operational performance, accuracy, and timeliness. Known for a proactive and detail-oriented approach, with a strong commitment to process optimization and cross-functional collaboration.

Overview

2026
2026
years of professional experience

Work History

AR Reporting Specialist

Grow Asia
05.2024 - Current
  • Overseeing AR operations and financial reporting across 6+ portfolios, contributing to improved process accuracy and efficiency.
  • Managing AIA billing schedules for over 500+ accounts, ensuring 100% on-time invoicing and reducing billing errors by 15% through systematic tracking and scheduling.
  • Oversaw the cash receipt posting and reconciliation process, including Lockbox, ACH, Sage, and wire transfers.
  • Led daily AR team calls to review ongoing processes, address issues raised by team members, and ensure timely resolution of challenges impacting accounts receivable operations.
  • Managed end-to-end tracking of AR disputes, categorizing them as collectible or uncollectible by regularly following up with customers and internal collectors; maintained and updated dispute status files to ensure real-time visibility and accurate reporting.
  • Effectively and proactively addressed customer queries, ensured prompt resolution of disputes, and maintained high customer satisfaction levels.
  • Preparing and analyzing weekly billing reports, identifying discrepancies and payment behavior patterns that contributed to a 10% improvement in invoice accuracy and faster customer response time.
  • Overseeing the full deposit invoice workflow, ensuring timely processing, documentation compliance, and seamless integration with financial systems.
  • Driving the credit application monitoring process, preparing detailed reports that track approvals, pending actions, and follow-ups by department for faster decision-making.
  • Leading Cash Apps comments reporting, investigating and resolving issues related to refunds, overpayments, canceled orders, and reversals to support accurate reconciliation.
  • Managing daily production reports to track collector call activity, highlighting gaps by region, and sharing insights with senior leadership for performance evaluation.
  • Coordinating daily collection and billing activity tracking, working to reduce the AIA cycle aging and ensure proactive ownership of additional responsibilities.
  • Supervise and mentor a team of accounts receivable clerks or specialists, providing guidance, training.
  • Managed accounts receivable and payables processes, including invoicing, payments, and collections as a team support.
  • Met SLAs and qualitative targets, achieving 98% collection targets and reducing aged debt by 30%.
  • Increased productivity by 20% and 15% reduction in transition process and reduced number of discrepancies.

Team Lead

IBM
09.2022 - 03.2024
  • Successfully led company restructuring in EMEA and APAC regions.
  • Highly qualified in Transition process & executed the seamless team responsibilities during a company restructuring, resulting in a 15% increase in overall team productivity.
  • Manage and oversee all aspects of accounts payable and accounts receivable processes.
  • Collaborated with Billing, Finance, Tax, and Collections teams to resolve customer queries and perform cash & collection.
  • Proficient in financial reporting for business review such as bad debt provisioning, write downs, forecasting,reconciliations etc.
  • Oversaw cash receipt posting and reconciliation processes, including Lockbox, ACH, checks, and wire transfers.
  • Improved cash flow and visibility by streamlining bank statements, lockboxes, and customer remittances.
  • Generated and analyzed weekly reports for client distribution, addressing issues and implementing corrective actions.
  • Processed customer payment refunds and resolved queries in accordance with company policies.
  • Supervised and mentored accounts receivable team, providing guidance and training for enhanced performance.
  • Negotiated payment arrangements with customers to minimize losses and monitored accounts for timely payments.
  • Managed Letter of Credit (LC) and Direct Debit submissions for customers and vendors, ensuring accuracy and
  • Led a successful business transformation, reducing AR outstanding by $2.5M within 8 months.
  • Ensured 100% accuracy rate in leading AR team transition process.
  • Implemented process improvements, increasing team efficiency and reducing transition time by 15%.
  • Liaised with cross-functional teams to streamline processes and reduce dependencies.
  • Proactively addressed customer queries and disputes, maintaining high satisfaction levels.
  • Actively participated in compliance management, cost management, and business planning activities.

ACCOUNT EXECUTIVE - PAYABLES AND RECEIVABLES

Wiley PVT LTD
  • Managed invoicing and payment processes in a timely manner.
  • Managed accounts receivable and payables processes, including invoicing, payments, collections.
  • Maintained accuracy in reconciliation of cash applications for account receivable assessment.
  • Prepared and posted all manual entries like bank charges, write-off, debit note, credit note.
  • Collaborated with COE for problem solving in process.
  • Monitored & obtained remittances that are emailed to credit department following prompt response best practices.
  • Participated in the month end close, including completing reconciliation and other month end tasks.
  • Managed and responded to all correspondence from customers & clients over mails.
  • Assisted in the hire training and team cross-train effort.

PROCESS ASSOCIATE

Genpact PVT LTD
  • Experienced in O2C end to end process focusing on cash application, dispute management, and collections.
  • Processed write-off and refund requests.
  • Responsible for updating SOP for respective country.
  • Maintained customer records for compliance.
  • Successfully handled accounts, researched deductions, and cleared discrepancies.
  • Ensured clients were informed on outstanding debts before Month end.
  • Worked closely with other departments to resolve research for unapplied cash.

Education

MBA - Accounting

NMIMS
Mumbai
09.2022

Some College (No Degree) -

Allahabad University
Allahabad

Intermediate - undefined

Ewing Christian Public Senior Secondary School
04.2016

High School Diploma - undefined

Ewing Christian Public Senior Secondary School
04.2014

Skills

  • Accounts Receivable
  • Audit support
  • Agile
  • Customer Relationship Management
  • Microsoft Excel
  • Financial analysis
  • General Ledger
  • KPI
  • Ms office
  • SAGE
  • SAP
  • SOPs
  • Reportings
  • Standard Operating Procedures
  • Strategic Planning
  • Bank reconciliation
  • Month-end closing

Accomplishments

  • Received recognition from senior management in Grow Asia for consistently maintaining high accuracy in AR and collection reports, contributing to improved decision-making and operational reliability.
  • Grow Asia- Initiated automation of the manual comments process, leading to a 10% reduction in daily processing time, and received appreciation for driving efficiency and streamlining repetitive tasks.
  • Client Recognition Award, IBM PVT LTD, Recognition by client award for successfully implementing a streamlined communication process, resulting in increased client satisfaction by 20%.
  • Client Recognition Award, Genpact PVT LTD, Recognition by client award for effectively and accurately managing cash processes, contributing to overall client satisfaction and operational excellence.
  • Team Recognition, IBM PVT LTD, Received team recognition from the manager for the smooth handling and streamlining of transaction processes, contributing to increased efficiency and accuracy.
  • Bronze Award, Genpact PVT LTD, Received a Bronze award for demonstrating strong performance in the process, highlighting dedication and excellence.

Timeline

AR Reporting Specialist

Grow Asia
05.2024 - Current

Team Lead

IBM
09.2022 - 03.2024

Intermediate - undefined

Ewing Christian Public Senior Secondary School

High School Diploma - undefined

Ewing Christian Public Senior Secondary School

ACCOUNT EXECUTIVE - PAYABLES AND RECEIVABLES

Wiley PVT LTD

PROCESS ASSOCIATE

Genpact PVT LTD

MBA - Accounting

NMIMS

Some College (No Degree) -

Allahabad University

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