Ritika Khatter
Sr Director / Principal Architect - Quality Assurance
Pune
Summary
Transformational QA Leader | Driving Innovation, Scalable Growth & AI-Enabled Quality Engineering
Strategic Quality Assurance Director with 20+ years of experience leading high-performing global teams and delivering enterprise-scale digital transformation and cloud migration initiatives. Proven track record in driving 2X business growth, implementing AI-driven QA accelerators, and establishing Centers of Excellence. Passionate about building diverse, future-ready teams, enabling continuous learning, and aligning quality strategies to deliver measurable business value.
Overview
21
21
years of professional experience
2004
2004
years of post-secondary education
Work History
Head of Business Assurance
Fractal Analytics
09.2024 - Current
- Accelerated Market Expansion by identifying and converting new business opportunities, leading to significant revenue growth.
- Improved Customer Experience through proactive issue resolution and timely support, enhancing overall satisfaction.
- Strategically Managed Budgets to ensure efficient resource allocation and financial oversight.
- Led QA Transformation by fostering continuous learning and deploying AI/automation-driven accelerators to optimize quality processes.
- Achieved 2X Growth within the first 6 months through focused execution and strategic initiatives.
- Developed 5 AI-Powered QA Accelerators, streamlining test processes and advancing toward autonomous testing.
- Defined and Executed AI Testing Strategy to ensure end-to-end validation of AI-driven applications and products.
- Empowered Teams through structured learning paths, aligning skill development with improved business performance.
QA DIRECTOR
NETCRACKER
09.2022 - 09.2024
- Establishing a 'Center of Excellence' that encompasses strategic organizational objectives using SDET practices, including automation, AI, and TestOps, with the aim of developing TDD/BDD
- Nurturing customer connections through ongoing engagement and guidance, with a focus on delivering value
- Implemented Cost based KPIs model to define and evaluate project health while mentoring teams to enhance efficiency and improve cost
- Enabling shift left in testing with early automation culture
- Motivated staff through recognition programs rewarding outstanding achievements both individually and collectively
- Provided strategic and technical leadership by setting an example, encouraging employees to strive for excellence in their roles
- Leading QA focused Pre-Sales opportunities
- Working with a globally distributed team of 200+ testing professionals
SW TEST DIRECTOR - LINE MANAGER
AMDOCS INDIA PVT LTD
01.2020 - 09.2022
- Established New Logos with Global Expansion of team to 400+ SDETs
- Handled multiple large scale projects (5 Million onwards) including scaling up the team
- Managing Large Scale Digital Transformation
- Smooth transition from other Vendors to Amdocs
- Established Practice of Testing Ownership from Scrum until Production
- Customer Relationship Building by creating Value
- Cultivated 'Early Automation Mindset' culture and led change to extreme shift left
- Working continuous with team on innovation and automation ensuring process improvement
- Leading the change to create Gender Equal Organization
- Initiated 'Train the Trainers' to create pool of trainers
TEST MANAGER
AMDOCS INDIA PVT LTD
01.2014 - 12.2019
- Planned, managed and directed multiple test projects with team spread out at various geographical locations with a team size of 75 members
- Followed DevOps approach with focus area as automation and virtualization
- A coach/trainer - Driving and taking multiple courses on technical/ soft skills
- Facilitating innovation culture in the team
- Winner of the idea Avishkar 2018 in Amdocs India
- Winner of 'Innovative Mind' award in team category 2018
- Among Top 3 (India) and top 5 (Across world) in Amdocs Hackathon
TEST LEAD
AMDOCS DVCI
01.2009 - 01.2014
- Established and trained new team Optimized test cases to maximize success of manual software testing
- Established knowledge Repository and collaborated to streamline Testing processes
- Winner of Avishkar in Amdocs India
- Recognized by CBE for outstanding work
- Leading initiative for gender equality and encouraging women in leadership roles (program started July 2018) - Growing TogetHER
- Winner of Innovative Mind 2018
- Recognized by unit head for multiple achievements and bringing value in work
- Lead trainer Award for facilitating MOOC (Automation) 2017
- Manager Recognition Award - Helios 2016
- Special Mention (runner up) award for 'Amdocs Tech Titan' 2015 in team category
DATA ANALYST
NATIONAL AUSTRALIAN BANK
03.2008 - 08.2009
- Mining Data and fixing bugs to ensure Data Integrity
- Introduced Change Management
- Collaborated with other departments to ensure data accuracy and integrity
TEST LEAD/BACKEND DEVELOPER/DATA ANALYST
AMDOCS
01.2004 - 01.2008
- DVCI as Backend Developer in C, COBOL
- Winner of Multiple Coding Awards
- Managed deliveries to production single handedly
Education
BACHELOR OF INFORMATION SCIENCE - COMPUTER AND INFORMATION SCIENCES
COLLEGE OF APPLIED SCIENCES
Skills
- Crisis Management
- Business development
- Customer Management
- Lead by Example
- Team Building
- Strategic Planner
Timeline
Head of Business Assurance
Fractal Analytics
09.2024 - Current
QA DIRECTOR
NETCRACKER
09.2022 - 09.2024
SW TEST DIRECTOR - LINE MANAGER
AMDOCS INDIA PVT LTD
01.2020 - 09.2022
TEST MANAGER
AMDOCS INDIA PVT LTD
01.2014 - 12.2019
TEST LEAD
AMDOCS DVCI
01.2009 - 01.2014
DATA ANALYST
NATIONAL AUSTRALIAN BANK
03.2008 - 08.2009
TEST LEAD/BACKEND DEVELOPER/DATA ANALYST
AMDOCS
01.2004 - 01.2008
BACHELOR OF INFORMATION SCIENCE - COMPUTER AND INFORMATION SCIENCES
COLLEGE OF APPLIED SCIENCES
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