Ritika Khurana
New Delhi
Summary
Dynamic HR and Operations Manager with a proven track record at DEVBHUMI BROADCAST PVT LTD, enhancing operational efficiency and fostering a positive work environment. Skilled in Oracle database management and adept at resolving complex issues through creative solutions. Demonstrated success in process optimization and building strong customer relationships, significantly contributing to organizational growth.
Overview
17
17
years of professional experience
Work History
HR and Operations Manager
DEVBHUMI BROADCAST PVT LTD
New Delhi
09.2020 - Current
- Identify, hire, and onboard skilled professionals like reporters, anchors, editors, and technical staff
- Provide feedback to improve employee performance
- Foster a positive work environment to boost morale and productivity
- Address grievances, mediate conflicts, and foster a positive work environment
- Ensure labor law compliance and develop HR policies specific to the news industry, such as ethical guidelines and safety protocols
- Design and implement appraisal systems for production and support teams
- Oversee payroll, attendance, benefits, leave management, overtime policies, and shift scheduling
- Act as a liaison between editorial, production, technical, and marketing departments to ensure timely broadcasts and effective communication
- Facilitate streamlined decision-making and manage crisis situations to maintain operational continuity
- Manage contracts with service providers and freelancers
- Monitor, upgrade, and manage the operational infrastructure to ensure efficiency and productivity
Operations Manager
FASTWAY TRANSMISSIONS PVT LTD
New Delhi
08.2014 - 08.2020
- Leading a team of 5 members for back office operations of Haryana, UP & UK Distribution Business
- Handling the queries of the Customers, LCO’s and the Broadcasters
- Key facilitator within an organization, acting as a bridge between the Finance Department and Broadcasters
- Handling agreement process with all the Broadcasters
- Monitoring and recording of movement of the Set Top Boxes (STBs) in the region
- Reporting Activities & Data Management of the STBs
- Responsible for collecting data from various sources and composing spreadsheets with required information
- Coordinating with the sales team and management
- Ensuring timely De-Activation and Re-Activation of STBs
- Maintaining documentation for Business Operations
- Handling inventory management of STBs
- Ensuring timely initiation of Subscriber Application Form in business tool
- Preparing PMR and MIB reports and updating the same in Government department
- Resolving the complaints received from TRAI and MIB and giving revert to Government department for the same
- Self-motivated team member and result driven in Procurement & Resourcing Operations with vision of Continuous Process Improvement, analyzing processes and workflows, assess their efficacy, relate them to business goals
Operations Manager
VERSATILE STRATEGICS PVT LTD
New Delhi
05.2012 - 07.2014
- Reporting Activities & Data Management
- Responsible for revenue generation from ground for the company in coordination with sales team
- Key facilitator within an organization, acting as a bridge between the client and company
- Responsible for Channel Placement in the ground
- Actively involved in handling customer query resolution, loyalty building, subscriber -retention and complaint management for Customer Services
- Take ownership of creating and maintaining data spreadsheets and keeping them current with daily transactions for ready to use reporting requirements
- Provide support for ad-hoc reports based on the business requirements
- The data analysis and compiled to support Decision Support Systems of organization and often used for purposes such as making informed business decisions, Revenue generated and SOA reconciliations
- Training to the Distributor Back office executive and sales team on products and documentations
Operations Executive
NIG GALAXY
New Delhi
05.2008 - 04.2012
- Independently overseeing Customer Service, Sales Support & Operations for Haryana
- Primary responsibility included placing and running of MSM Discovery Pvt ltd Bouquet of channels on ground
- MIS Reporting- Sales, Outstanding, Activation & New Sales, Collection & Loss of Revenue
- Handling inventory management of decoders
- Ensuring timely De-Activation and Re-Activation of Networks and /or channels
- Responsible for ensuring all documentation is in place as per company policy
- Coordinating with the sales team and management
- Verification of paper sent by sales, regional office & operators
- Related tasks include determining data tracking and storage needs, identifying trends or patterns, data mining and warehousing, generating reports, performing data auditing and validation, performing data mapping and resolving data issues or discrepancies in terms of receiver boxes running with the MSO’s & Cable operators
- Constant follow ups and coordination with region to Streamline the process and improve efficiency
- Follow Up for Collection Reconciliations
- Compilation of Reports
- Punching payments in the company’s MQS
- Training on products and documentation of the company to back-office executive and sales team
- Preparing reports for the payments entered in the company’s MQS of the operators
- Reconciliation of SOA (Statement of Accounts) of the operators
Education
B.Ed. -
Chaudhary Ranbir Singh University (CRSU)
01.2021
PG Diploma - Finance
Symbiosis Centre for Distance Learning (SCDL)
01.2012
B.Com. - Bachelor of commerce
M.D University
Rohtak, Haryana, India01.2008
Certification of Information Technology - Information System for Auditing and Cost Management
First Computers
New Delhi, IndiaSkills
- Managing Back Office Functions
- Daily Management Information Systems
- Reporting Activities
- Data Management
- Process Optimization
- Data Monitoring
- MS office
- Customer relationship management (CRM)
- Oracle database management
- Analyzing problems
- Finding creative solutions
Disclaimer
I hereby declare that the above particulars are true in every respect and nothing has been concealed or withheld by me.
Hobbies and Interests
- Listening to music
- Travelling
- Internet/Computer browsing
- Singing
Personal Information
- Date of Birth: 05/21/88
- Nationality: Indian
- Marital Status: Married
Timeline
HR and Operations Manager
DEVBHUMI BROADCAST PVT LTD
09.2020 - Current
Operations Manager
FASTWAY TRANSMISSIONS PVT LTD
08.2014 - 08.2020
Operations Manager
VERSATILE STRATEGICS PVT LTD
05.2012 - 07.2014
Operations Executive
NIG GALAXY
05.2008 - 04.2012
B.Ed. -
Chaudhary Ranbir Singh University (CRSU)
PG Diploma - Finance
Symbiosis Centre for Distance Learning (SCDL)
B.Com. - Bachelor of commerce
M.D University
Certification of Information Technology - Information System for Auditing and Cost Management
First Computers
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