Ritika Kothari
Ahmedabad
Summary
Customer Success Manager with expertise in SaaS solutions, driving client engagement and retention. Skilled in leading cross-functional teams to exceed goals. Proven track record in client communication and problem resolution, fostering lasting partnerships.
Overview
7
7
years of professional experience
Work History
Customer Success Manager - Healthcare Industry
Adit
Houston
09.2020 - Current
- Company Overview: SaaS & Digital Marketing Company
- Directed customer journey for over 80+ dental practices, enhancing engagement and satisfaction.
- Enhanced client engagement by building strong relationships.
- Developed and executed customized strategies to address complex business needs.
- Coordinated meetings and follow-ups with stakeholders, ensuring effective communication.
- Fostered strong communication and compliance standards, ensuring smooth operations.
Customer Success and Business Development Manager
Entigrity & MyCPE
Ahmedabad
01.2020 - 09.2020
- Company Overview: Off-shore Accounting solution provider & Educational Platform for CPAs
- Cultivated strong professional relationships with client companies
- Conducted market research and analysis to develop effective marketing initiatives
- Generated leads through cold calling, internet research, and email outreach
- Identified and qualified new customers based on business model and guidelines
- Delivered solutions to client concerns and drove sales growth
- Ensured clients received tailored product and service recommendations
- Managed related documentation and reporting
- Oversaw team performance, setting and achieving targets (consistently exceeding targets by 90%)
- Tracked key performance indicators (KPIs) to measure client satisfaction
- Off-shore Accounting solution provider & Educational Platform for CPAs
Center Head
Merryland School
Himmatnagar
07.2018 - 12.2019
- Company Overview: Education Industry
- As the Center Head at Merryland School, I drove business growth by implementing strategic initiatives, overseeing daily operations, and fostering strong relationships between parents and school management
- I enhanced operational efficiency, managed budgets, and executed effective marketing strategies to increase visibility and attract new students
- Core responsibilities
- Leadership and Strategic Planning: Directed policy implementation and developed training modules
- Operational Management: Coordinated daily activities, budget control, and financial record maintenance
- Client Relationship Management: Facilitated communication between clients, staff, and management
- Marketing and Business Development: Conducted market research and executed promotional strategies to drive growth
- Education Industry
Business Development Manager
BSS Logistics
Union City
01.2018 - 06.2018
- Company Overview: Logistics Industry
- As a Business Development Manager at BSS Logistics, I excelled in providing exceptional customer service and managing complex client logistics operations across the USA
- I coordinated the fulfillment of client orders, ensuring timely delivery and adherence to client specifications
- My role involved developing and implementing policies to meet client requirements, resolving issues, and maintaining detailed records for training purposes
- By fostering strong communication and compliance standards, I ensured smooth operations and client satisfaction
- My proactive approach and collaboration with team members contributed to achieving operational efficiency and exceeding client expectations in the logistics field
- Logistics Industry
Education
Master of Business Administration - Finance
City University of Seattle
Seattle, WA01.2015
Skills
- Customer relationship management
- Customer engagement
- SaaS solutions
- Data analysis
- Client communication
- Performance tracking
- Time management
- Problem solving
- Cross-functional team leadership
- Training programs
- Market research
- Contract negotiation
- Process optimization
- Problem resolution
- Project management
- Account management
- Critical thinking
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Timeline
Customer Success Manager - Healthcare Industry
Adit
09.2020 - Current
Customer Success and Business Development Manager
Entigrity & MyCPE
01.2020 - 09.2020
Center Head
Merryland School
07.2018 - 12.2019
Business Development Manager
BSS Logistics
01.2018 - 06.2018
Master of Business Administration - Finance
City University of Seattle
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