Ritika Malik
Noida
Summary
Application Support Engineer with 4+ years of experience in managing production systems, cloud infrastructure, and incident resolution. Skilled in AWS, automation, CI/CD pipelines, and ITIL practices. Proven ability to improve system reliability, automate workflows, and support large-scale enterprise applications.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Application Support Engineer
S&P Global
Noida
01.2022 - Current
- Deployed and maintained application infrastructure on AWS, improving system reliability and scalability.
- Led migration of legacy applications to AWS, enhancing performance and reducing operational overhead.
- Automated deployment pipelines using CI/CD tools (GitLab, Jenkins), reducing manual efforts and release time.
- Configured and maintained Jenkins jobs and Git runners, streamlining deployment processes.
- Developed automation scripts using Python and Shell scripting for operational efficiency.
- Implemented monitoring and alerting using Datadog and Splunk, enabling proactive issue detection.
- Collaborated with teams to gather requirements and build automation solutions using Terraform and AWS services.
- Managed end-to-end incident lifecycle, enabling rapid detection, analysis, and resolution of production issues.
- Conducted Disaster Recovery (DR) planning and failover testing, ensuring business continuity.
- Onboarded new applications and created Standard Operating Procedures (SOPs) for consistent operations.
- Applied ITIL best practices for incident, problem, and change management, minimizing business impact during service disruptions.
Education
Bachelor of Technology - Computer Science
Dr. A.P.J. Abdul Kalam Technical University
Ghaziabad, Uttar Pradesh01-2022
Skills
- Cloud & DevOps: AWS (ECS, EC2, S3, Lambda, CloudWatch, Route53, SQS, ECR, ASG, DataSync)
- Practices: CI/CD, Incident Management, Change Management, Problem Management (ITIL)
- Languages & Scripting: Python, SQL, Shell Scripting
- Tools & Platforms: GitLab, GitHub, Jenkins, Terraform, Datadog, Splunk
- Monitoring & Logging: Datadog, Splunk, CloudWatch
- Database management
- ITSM Tools: ServiceNow, JIRA
- Operating Systems: Linux/Unix
- Disaster recovery
- Automated processes
Certification
- AWS Certified
Timeline
Application Support Engineer
S&P Global
01.2022 - Current
Bachelor of Technology - Computer Science
Dr. A.P.J. Abdul Kalam Technical University