RITIKA MEHENDIRATTA
Project Manager
Noida
Summary
PMP Certified project manager with more than 16+ years of experience. Highly accomplished with a verifiable track record of managing projects and exceeding expectations. Extensive experience in managing projects through to completion, gathering business requirements and designing process and system improvements to increase productivity, gain revenue and reduce costs. Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders, with high attention to detail. Self-motivated with a strong analytical mind, alongside the ability to recognize and develop innovative strategies, plus displaying personal drive and a passion for delivering excellent customer and stakeholder satisfaction.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
Work History
Senior Project Manager
TechMatrix Consulting
Noida
03.2019 - Current
- Managing technically complex projects including, design, build, integration and deployment, leading a team of more than 25 to include Technical Lead, Architect, BA, QA, Administrators and Developers
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Communicated project plans and progress to key stakeholders and project contributors.
- Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules
- Setting milestones and tracking progress, ensuring timely delivery, assessing, improving, and ironing out glitches along the way
- Creating Project Plan, RAID matrix, RACI matrix, Stakeholder register
- Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget
- Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients
- Preparing status reports by gathering, analyzing, and summarizing relevant information
- Providing weekly updates and reporting to all the stakeholders
- Identifying and developing new opportunities with clients
- Conducting post-project evaluation and identifying successful and unsuccessful project elements
- Creating project closure reports and lesson learned documents
- Building strong relationships with the stakeholders and developing a comprehensive understanding of business processes and customer journeys
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
Technical Manager
Almamate Info Tech
Noida
05.2016 - 02.2019
- Liaised between business and technology units to manage delivery schedules for applications.
- Evaluated reputation risk and regulatory risk.
- Analyzed company processes to determine outsourcing feasibility.
- Gathered requirements and maintained communication between project teams, internal clients and external stakeholders.
- Designed, implemented and monitored integration between applications while coordinating updates and developing test cases.
- Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Recruited and trained IT team members.
Freelancer
NIIT
09.2013 - 01.2016
- Delivered instructional presentations on various technologies.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Quickly adapted training plans for client needs, keeping timelines, budgets, and desires in mind.
- Introduced standardized training for cohesive learning environments.
Technology Specialist
NIIT Limited
Mumbai
05.2011 - 06.2013
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Trained and mentored new personnel hired to fulfill various roles.
- Verified proper tracking in newly created databases of students and instructors leaves, attendance, scores and overall performance.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Prepared videos for online and remote instruction.
- Collected data on program effectiveness to develop modifications and improvements to curricula.
- Coordinated administrative functions necessary to deliver and document training programs.
- Traveled to client locations to conduct training classes.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Recruited and trained qualified instructors for training programs.
Team Lead
NIIT Limited
Chandigarh
04.2007 - 06.2009
- Delivering trainings on GNIIT program to the freshers and lateral students
- Leading a team of Trainers, managed the training operations of the centre.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
NET/Java Trainer
SVM Computers
Chandigarh
05.2006 - 03.2007
- Delivering training on technologies like Java and .NET to the freshers.
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Created courseware using online learning management system tool and various graphics and multimedia software programs.
- Updated training coursework and requirements according to group and technology changes.
- Facilitated virtual, in-person and blended learning sessions.
Education
MBA - IT
Allahabad Agriculture University
Distance Learning 02.2010 - 03.2012
B.Com - Computer Applications
Kurukshetra University
Kurukshetra 06.2003 - 04.2006
Skills
Process Improvementundefined
Certification
Certified PMI (ID: 3347021)
Accomplishments
- Most valuable project award in year 2022
- Awarded with Service Excellence award in year 2021
Timeline
Certified PMI (ID: 3347021)
09-2022
Salesforce Certified Admin
10-2021
Salesforce Certified Advanced Admin
10-2021
Salesforce Certified Platform Developer I
10-2021
Certified Scrum Master (CSM)
09-2021
Senior Project Manager
TechMatrix Consulting
03.2019 - Current
Technical Manager
Almamate Info Tech
05.2016 - 02.2019
Freelancer
NIIT
09.2013 - 01.2016
MCT
04-2012
Technology Specialist
NIIT Limited
05.2011 - 06.2013
MBA - IT
Allahabad Agriculture University
02.2010 - 03.2012
MCTS
05-2009
Team Lead
NIIT Limited
04.2007 - 06.2009
NET/Java Trainer
SVM Computers
05.2006 - 03.2007
B.Com - Computer Applications
Kurukshetra University
06.2003 - 04.2006
Similar Profiles
Rishabh KhannaRishabh Khanna
Software Engineer at Techmatrix consultingSoftware Engineer at Techmatrix consulting
Neeraj KumarNeeraj Kumar
Quality Assurance Associate at TechMatrix Consulting Pvt. Ltd.Quality Assurance Associate at TechMatrix Consulting Pvt. Ltd.
Piyush Pushkar ShuklaPiyush Pushkar Shukla
Software Engineer at TechMatrix IT Consulting Pvt. Ltd.Software Engineer at TechMatrix IT Consulting Pvt. Ltd.