RITIKA PATEL

Progressed from HR Officer to Lead, overseeing the HR team across multiple domains, including end-to-end recruitment, training & development, HR operations, and employee engagement.

Strategic Talent Acquisition:

• Lead end-to-end recruitment processes, from sourcing to onboarding, ensuring alignment with organizational goals and culture.
• Develop and implement innovative hiring strategies, including leveraging social media platforms, to attract top-tier talent in the IT sector.
• Manage relationships with external recruitment agencies and ensure effective candidate pipelines.

HR Operations Management:

• Oversee the entire employee lifecycle, including hire-to-retire processes, ensuring compliance with company policies and legal requirements.
• Collaborate with finance teams to manage payroll processing, attendance tracking, and compensation management, ensuring accuracy and timeliness.
• Implement HR technology solutions to streamline operations, enhance data accuracy, and improve reporting capabilities.

Employee Engagement and Retention:

• Design and execute employee engagement programs that foster a positive workplace culture and enhance employee satisfaction.
• Develop retention strategies aimed at reducing turnover, including career development plans, recognition programs, and work-life balance initiatives.
• Conduct regular employee surveys and feedback sessions to gauge morale and address concerns proactively.

Training & Development:

• Identify skill gaps and design targeted training programs to enhance employee competencies and career progression.
• Collaborate with department heads to develop training roadmaps aligned with business objectives.
• Evaluate the effectiveness of training initiatives through post-training assessments and continuous feedback loops.

Policy Formulation and Compliance:

• Lead the formulation, review, and implementation of HR policies, ensuring they are up-to-date and compliant with industry standards and legal regulations.
• Develop and deliver cultural fitment training to ensure employees align with organizational values and ethics.
• Maintain meticulous records of employee documentation in compliance with ISO and other regulatory standards

HR Analytics and Continuous Improvement:

• Utilize HR analytics to identify trends, predict workforce needs, and inform decision-making processes.
• Drive continuous improvement initiatives to optimize HR processes, enhance employee experience, and contribute to overall business efficiency.
• Report key HR metrics to senior management, providing insights into areas for improvement and growth.

Leadership and Collaboration:

• Act as a strategic partner to senior management, aligning HR strategies with business objectives to drive organizational success.
• Foster cross-functional collaboration to ensure cohesive HR operations that support the company's goals.
• Mentor and guide junior HR team members, cultivating a strong HR team capable of handling complex challenges.

Crisis Management and Adaptation:

• Spearhead HR initiatives during times of change or crisis, such as during the COVID-19 pandemic, to maintain employee engagement and business continuity.
• Adapt HR strategies to address remote work challenges, ensuring the seamless management of the employee lifecycle in a virtual environment.

Employee Relations and Grievance Handling:

• Serve as a trusted advisor to employees, addressing concerns, resolving conflicts, and ensuring a fair and transparent work environment.
• Work closely with management to address and resolve employee grievances, maintaining a positive and productive workplace.

• Part of - India Delivery Team
• Responsibilities: Working on ODC & IDC Requirements
• Handling the entire hiring cycle starting right from identifying the channels to sourcing, screening, driving the selection process, initial interviewing with pre-screening questions, salary negotiation, scheduling of interview, coordinating and negotiation rounds with the release of offer letters
• Handling staffing requirements
• A key member of Healthcare Insurance sector hiring in IT
• Have an experience of being an individual contributor and working in a team
• High interaction with the business & maintains good rapport for better and effective communication
• Handling, organizing and coordinating Weekend Drives and Walk-in interviews
• Ensuring quality recruitment experience for candidates from start to finish by maintaining consistent communication and follow up with them
• Maintaining data of the candidates from interview process, until the onboarding stage
• Handling all Post selection On-boarding documentation process.

• Recruitment life cycle management
• HR Operations & Administration
• Employee Engagement.

• Worked for Citi Bank (US Project) as Banking finance Associate
• Accounts Handling, Client meeting, making SOD for team work Allocation
• Has 2 months of Core Night Shift Experience.