RITIKA SHARMA

Senior Client Relationship Manager

HDFC Bank

04.2014 - Current

Perform sales calls to facilitate branch business and participate in all sales meetings and events and ensure effective penetration of branch to increase revenue.
Exceeded annual revenue goals by 40% through improving client relationships and education.
Developed and implemented favorable pricing structures for clients to onboard them in organisation.
Trained new sales representatives on sales strategies and processes to reduce process gaps.
Analyze and mitigate all risks for various issues for branch operations and manage all resources and coordinate with staff to provide support to all branch operations
Provide training to junior staff and evaluate work of all management trainees
Develop strategies and maintain effective customer services programs and achieve all customer expectation.
Partnered with vendors and suppliers to effectively manage and budget.
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
Communicated market developments, portfolio changes and annual performance information to clients.
Participated in continuous improvement by generating suggestions, engaging in problem-solving to manage NRI clients.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.