Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ritika Sharma

U-44/47 gurgaon

Summary

Resourceful and detail-oriented Operations and Customer Support Professional with 2+ years of experience across BPO and digital marketing environments. Proven expertise in customer service, CRM systems, gaming support moderation, and performance optimization. Adept at enhancing customer satisfaction and enforcing compliance with industry and community standards.

Overview

3
3
years of professional experience

Work History

Senior Representative of Operations

Concentrix
04.2024 - 02.2025
  • Served as a Digital Marketing Expert at Fantastic 4 Process (Meta), overseeing targeted advertising strategies to enhance campaign effectiveness.
  • Resolved customer complaints promptly and professionally, restoring confidence and minimizing business losses.
  • Assisted in training new hires, equipping them with essential skills for success.
  • Engaged with clients and customers to provide, gather, and share updated product and service information while ensuring compliance with organizational policies to maintain a positive work environment.
  • Enhanced the customer experience by delivering exceptional service and efficiently troubleshooting issues.

Customer Care Executive

IEnergizer (ROBLOX)
07.2022 - 09.2023
  • Managed timely responses to online customer inquiries and conducted thorough research to address complaints effectively.
  • Oversaw anti-cheat measures and monitored inbound calls from player support agents to ensure compliance with responsible gaming policies and procedures.
  • Took full ownership of customer issues, ensuring prompt resolution.
  • Monitored user activity for gaming regulation violations and enforced community guidelines by restricting players engaging in inappropriate behavior in game chats.

Education

Bachelor of Arts - Political Science

Amity University
Noida
01-2022

10+2 - Humanities

RSKV Dallupura
Delhi
01-2019

Skills

  • Customer Relationship Management (CRM)
  • Conflict Resolution
  • Team Training & Leadership
  • Product & Process Knowledge
  • Digital Marketing Support
  • Compliance & Regulation Monitoring
  • Responsible Gaming Policies
  • Communication & Interpersonal Skills

Timeline

Senior Representative of Operations

Concentrix
04.2024 - 02.2025

Customer Care Executive

IEnergizer (ROBLOX)
07.2022 - 09.2023

Bachelor of Arts - Political Science

Amity University

10+2 - Humanities

RSKV Dallupura

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Ritika Sharma