Ritika Tewari
Vapi
Summary
I am a determined individual and flexible enough to survive in the dynamic business environment. I have a great enthusiasm to utilize my skills and knowledge by pursuing a project opportunity in a reputed firm that can accommodate my competence and goals while providing me with the scope to use my strengths in the best possible way for the company's growth.
Overview
13
13
years of professional experience
Work History
Customer Relationship Manager
Labsol Enteprises
Gurugram
02.2018 - 10.2024
- Resolved customer complaints in a timely manner.
- Generated reports on customer feedback and identified areas of improvement.
- Provided technical support for customers when needed.
- Collaborated with other departments to ensure successful implementation of projects.
- Cultivated strong relationships with customers by providing personalized attention.
- Evaluated existing procedures for handling customer inquiries and suggested improvements.
- Maintained accurate records of all interactions with customers.
- Responded promptly to emails, phone calls, and other forms of communication from customers.
- Maintained accurate records of customer interactions and transactions for future reference.
- Created and managed customer relationship management databases.
- Collaborated with product development teams to share customer feedback and drive product improvements.
Human Resources Assistant
Aims Migital Technovations Pvt Ltd
Gurugram
02.2017 - 12.2017
- Conducted new hire orientations and onboarding processes for incoming employees.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Prepared job postings for open positions on the company website and other job boards.
Customer Service Associate
Vanguard BPO
Gurugram
03.2015 - 01.2017
- Followed-up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Resolved customer inquiries in a timely manner.
- Provided information about products and services available to customers.
- Responded to customer inquiries via phone, email and chat.
Customer Service Associate
Convergys India Service Pvt Ltd
Gurugram
01.2012 - 11.2014
- Followed-up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Resolved customer inquiries in a timely manner.
- Developed relationships with key clients through regular contact and follow-up communication.
- Responded to customer inquiries via phone, email and chat.
- Provided information about products and services available to customers.
Education
Bachelor of Commerce - Commerce
Makhanlal Chaturvedi University
Kolkatta01-2007
Skills
- Customer relations
- Verbal and written communication
- Adaptability
- Teamwork
- Relationship building
- Problem-solving
- Communication skills
Languages
Hindi
First Language
English
Advanced (C1)
C1
Gujarati
Beginner
A1
Timeline
Customer Relationship Manager
Labsol Enteprises
02.2018 - 10.2024
Human Resources Assistant
Aims Migital Technovations Pvt Ltd
02.2017 - 12.2017
Customer Service Associate
Vanguard BPO
03.2015 - 01.2017
Customer Service Associate
Convergys India Service Pvt Ltd
01.2012 - 11.2014
Bachelor of Commerce - Commerce
Makhanlal Chaturvedi University
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