Ritika Thapa
Senior Account Executive
Dehradun,Uttarakhand
Summary
Results-oriented Senior Account Executive with experience strengthening customer relationships and promoting company offerings. Strong active listening and persuasion skills. Adaptable and motivated by new challenges.
Overview
3
3
years of post-secondary education
3
3
Certificates
2
2
Languages
Work History
SENIOR ACCOUNT EXECUTIVE
NLB SERVICES PVT LTD
- Current
- Answer Helpdesk queries from vendors via phone and emails.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
- Execute payment run as per the companies guidelines.
- Work to resolve discrepancies with clients(Cognizant, TCS, NTT, Tech M , etc) and departments or individuals throughout the firm.
- Flexible as per the company's requirement.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
Education
Bachelor of Commerce - Finance
01.2017 - 07.2020
Intermediate
03.2017
High School
03.2015
Skills
MS Office
Collaborative mindset
Ability to understand and analyze complex client needs and develop tailored solutions
Multitasking Abilities
Deadline Management
Customer Service
Verbal/Written Communication
Organization and Time Management
Flexible and Adaptable
Dependable and Responsible
Certification
Certification in office automation in word excel power-point.
Timeline
Uttaranchal University - Bachelor of Commerce, Finance
01.2017 - 07.2020
SENIOR ACCOUNT EXECUTIVE - NLB SERVICES PVT LTD
- Current
Shivalik Academy - , Intermediate
Shivalik Academy - , High School
Personal Information
- Hobbies: Trekking, Reading Books
- Father's Name: Mr. Pawan Thapa
- Date of Birth: 07/17/1999
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that my all above informations are true and correct to the best of my knowledge and belief.
Personal Information
- Hobbies: Trekking, Reading Books
- Father's Name: Mr. Pawan Thapa
- Date of Birth: 07/17/1999
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that my all above informations are true and correct to the best of my knowledge and belief.