Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

RITIKA UPADHYAY

Talent Development Faculty - Behavioral Consultant
Mumbai
RITIKA UPADHYAY

Summary

As a dedicated HR professional in the Talent Development team at TCS, I excel in designing and implementing innovative training and development programs to nurture and enhance the skills and capabilities of our employees. With a passion for fostering a culture of continuous learning and growth, I am committed to identifying and addressing the specific development needs of each individual, ultimately contributing to the overall success and growth of the organization.


Personable LND faculty with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.

  • Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

13
years of professional experience
2
years of post-secondary education
1
Certification

Work History

Tata Consultancy Services

Talent Development Specialist
04.2021 - Current

Job overview

  • Developed customized leadership programs to cultivate next generation of company leaders.
  • Spearheaded talent review processes, identifying high-potential employees for accelerated development opportunities.
  • Increased employee retention through the creation of targeted training initiatives and career growth opportunities.
  • Worked alongside global business leader to deploy new training strategies.
  • Improved overall company productivity by assessing workforce skills and developing tailored learning solutions.
  • Provided coaching and mentoring support to employees seeking personal and professional growth opportunities within the organization.
  • Promoted a culture of continuous learning with the implementation of diverse and engaging training materials.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Established partnerships with external vendors for specialized training resources, expanding available learning options.
  • Championed diversity and inclusion initiatives, fostering an inclusive work environment for all employees.
  • Collaborated with HR to align talent development efforts with organizational goals and objectives.
  • Evaluated employee competencies to identify skill gaps and provide targeted professional development opportunities.
  • Enhanced employee performance by designing and implementing talent development programs.
  • Facilitated cross-functional collaboration by organizing regular team-building exercises and events.
  • Evaluated employee competencies to identify skill gaps and provide targeted professional development opportunities
  • Spearheaded talent review processes, identifying high-potential employees for accelerated development opportunities

Tata Consultancy Services

Telstra Customer services & BOH - Plant Assign
2 2015 - 03.2021

Job overview

  • Project name Telstra Wire line services BOH - Plant Assign (Tech support as well as Plant assigner)
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and provided backup support for organizational leadership.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Contributed suggestions for process improvements during team meetings, resulting in more efficient workflows within the department.
  • Streamlined service processes for better response times and improved overall customer experiences.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Veldos (NCO)

Senior Credit Analyst
3 2014 - 2 2015

Job overview

  • Played an instrumental role in the development of credit analysts by providing guidance, mentorship, and constructive feedback on their performance.
  • Provided valuable input during strategic planning sessions to optimize credit risk strategies for long-term growth.
  • Enhanced portfolio performance through regular monitoring of credit exposure, industry trends, and market conditions.
  • Developed customized solutions catering to clients'' unique credit requirements while adhering to regulatory standards.
  • Managed a diverse portfolio of corporate clients while maintaining strong relationships and addressing their credit needs.
  • Enhanced team productivity through effective distribution of tasks as well as coaching on best practices in analyzing complex deals.
  • Proactively identified opportunities for revenue generation within the existing client base through cross-selling other banking products and services.
  • Conducted thorough financial statement analysis for accurate assessment of borrowers'' repayment capacity and financial health.
  • Supported junior analysts with training sessions on advanced analytical techniques, fostering an environment conducive to learning and professional growth.

Sanda Wellness

Recruitment and Sales Representative
07.2012 - 03.2014

Job overview

  • Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Apollo BT

Customer service
04.2011 - 05.2012

Job overview

  • Developed strong client relationships through consistent communication and attentive service.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Transformed underperforming departments with strategic planning efforts focused on process improvement.
  • Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Maintained current understanding of market conditions, compliance standards and best practices.

Education

Sikkim Manipal University
Gangtok, Sikkim

BBA from Business Administration

University Overview

Sai Lee International JR Collage
Mumbai

High School Diploma
04.2007 - 03.2009

University Overview

Oxford Public School

High School Diploma

University Overview

StrengthScape

Certification from Behavioral Consultant
04.2001

University Overview

Skills

Talent management

Certification

Behavioral Consultant

Timeline

Behavioral Consultant

12-2024
Talent Development Specialist
Tata Consultancy Services
04.2021 - Current
Recruitment and Sales Representative
Sanda Wellness
07.2012 - 03.2014
Customer service
Apollo BT
04.2011 - 05.2012
Sai Lee International JR Collage
High School Diploma
04.2007 - 03.2009
StrengthScape
Certification from Behavioral Consultant
04.2001
Telstra Customer services & BOH - Plant Assign
Tata Consultancy Services
2 2015 - 03.2021
Senior Credit Analyst
Veldos (NCO)
3 2014 - 2 2015
Sikkim Manipal University
BBA from Business Administration
04.2011
Oxford Public School
High School Diploma
RITIKA UPADHYAYTalent Development Faculty - Behavioral Consultant