RITIKA VARYANI
Principal Client Facilitator
Pune
Summary
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
4
4
years of professional experience
Work History
Principle Client Facilitator
ID Medical
12.2019 - Current
- Working closely with clients and healthcare professionals to understand their needs and requirements
- Managed end to end recruitment process negotiated contracts and ensure compliance with industry regulations
- Overseeing contract negotiations resolving escalations and collaborating cross functionally to enhance overall client experience and achieve business Objectives
- Managed incoming client calls, providing prompt and professional assistance, addressing inquires and resolving issues to ensure a positive customer experience
- Conducted outbound calls to clients for follow-ups updates, and feedback collection
- Demonstrated strong teamwork by collaborating effectively with colleagues to achieve common goals and contribute to a positive work environment
- Actively participated in team discussions, shared knowledge and supported team members
- Fostered open communication embrace diverse perspectives and willingly took on additional responsibilities to ensure team success
- Adapted to change priorities and contributed positively to the team’s dynamics, promoting a collaborative and inclusive atmosphere.
Process Expert
Maersk India Pvt. Ltd.
- Responsible for managing Sri Lanka exports and imports by advising customers about critical information related to their shipments such as vessel cut-offs, documentation procedures, loading references, etc
- Via e-mails
- Managing client escalations and following up on all export shipments departing from Colombo port which includes delay at trans-shipment ports, customs hold at ports and suggest efficient routes to clients
- Advising customers of the import shipment deadlines, delivery order and other import documents’ readiness and assist them with smooth cargo release
- Help team achieve common work goals such as first pass accuracy per e-mail, which includes giving complete and accurate information to the customer in the first go; further handling customer queries with a pro-active approach and ensuring customers are kept informed about their shipments
- Educating customers to use Maersk Line website for tracking their shipment related information and hence reducing customer efforts of writing manual e-mails for every simple query
- Currency shipments – responsible for handling all the currency shipments for DBS
- I am aware of all the requirements that needs to be done at origin, transshipment and import end.
Education
B.Com -
St. Aloysius College
Class 12th - undefined
Johnson Higher Secondary School
Class 10th - undefined
Johnson Higher Secondary School
Skills
Flexible, adaptable, resourceful and team oriented
undefinedAdditional Details
12/24/91, H 605, Palladium plus Dhanori, Pune, Maharashtra, 411015, Rohit Varyani, English, Hindi, Cooking, Dancing, Listening Music
Accomplishments
- Care pro champ at Maersk line
- Champ of the month at Maersk line
- Rising star award
- Outstanding Performance in client team
- Asset of the organization Certificate
Work Email
Ritika.ahuja@maersk.com
Summary
Seasoned Principle Client Facilitator Possess over 4 years of experience with a demonstrated ability to cultivate and maintain strong client relationship. Adept a leading team to provide exceptional client support, resolve issue, and deliver tailored solutions. Identifying growth opportunities and ensuring overall client satisfaction. Committed to enhancing the client experience, Driving account growth, and achieving business objectives. Exceptional leadership and communication skills contribute to creating a positive and productive client-focused environment., An informed and competent Logistics professional - Possess over 3.4 years of experience, I am organized, process driven and have the ability to develop efficient logistics procedures and able to keep numerous plates spinning without losing focus on the customers’ requirements.
Timeline
Principle Client Facilitator
ID Medical
12.2019 - Current
Process Expert
Maersk India Pvt. Ltd.
B.Com -
St. Aloysius College
Class 12th - undefined
Johnson Higher Secondary School
Class 10th - undefined
Johnson Higher Secondary School
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