Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Ritisha Nahariya

Ritisha Nahariya

Greater Noida

Summary

Dynamic professional with a proven track record at American Express, excelling in customer service and leadership. Recognized for outstanding performance, I effectively balanced customer needs with company goals. Skilled in time management and decision-making, I consistently delivered exceptional results, enhancing customer satisfaction and driving repeat business.

Overview

9
9
years of professional experience

Work History

Lead Account Analyst

american express
Gurgaon
04.2022 - Current
  • Processing new card applications in a timely and comprehensive manner to ensure customer satisfaction with inbound and outbound calling
  • Adhering to quality and compliance guidelines
  • Balancing customer interests with the interests of American Express
  • Gathering relevant information from customers and uploading it accurately for decision-making
  • Won R&R for above and beyond performance
  • Member of the WDE pilot batch GNA and also plaid
  • Promoted to Master New Account Analyst in the first year, and Lead New Account Analyst in the second.

Senior Cabin Attendant

Indigo
Gurgaon
01.2016 - 04.2022
  • Demonstrated excellent communication skills with passengers from diverse backgrounds
  • Handled concerns/complaints professionally, ensuring customer satisfaction
  • Contributed to company reputation through exceptional service, increasing repeat business
  • Collaborated with crew for efficient workflow
  • Conducted pre-flight briefings for seamless operations
  • Promoted to Senior Cabin Attendant after 3 years

Education

Bachelor of Arts - General Studies

Sikkim Manipal University
Greater Noida
02-2025

12th -

Ryan International School
01-2013

10th -

Ryan International School
Greater Noida
01-2011

Skills

  • Effective Time Management
  • Ability to Work Under Pressure
  • Multitasking
  • Fast Learner
  • Leadership Skills
  • Customer Service
  • Excellent Communication Skills
  • Judgment and Decision Making
  • Management Skills

Accomplishments

  • Above and beyond recognition.
  • Employee of the month in Indigo .

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Lead Account Analyst

american express
04.2022 - Current

Senior Cabin Attendant

Indigo
01.2016 - 04.2022

Bachelor of Arts - General Studies

Sikkim Manipal University

12th -

Ryan International School

10th -

Ryan International School

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Ritisha Nahariya