Ritoban Mukherjee
Yelahanka
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
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Language
Work History
Regional Logistics and Customer Service Manager
Reliance Retail Limited
- Have developed and implemented operational process for 5 warehouses in South [ Overall Warehouse Space : 3 Lakh SQFT]
- Have developed and implemented warehouse KPIs and designed processes to maintain them within the required guardrail
- Have designed proper PDP and implemented proper customer mapping with the warehouses across various regions to reduce TAT and transportation cost
- Implementing ‘customer compliant sheet in One Drive’ in-order to analyze the concerns of the customers and take actions accordingly
- Have handled an average billing and dispatch of 50 Cr from warehouses per month by maintaining an average TAT of 3 days in FMCG and Staples business, with a fill rate over 90% and inventory accuracy more 99%
- Have handled an average billing and dispatch of 60 Cr per month in secondary [factory to direct customer] distribution for beverages [Campa Cola/Sure Water ] from South factories at a fill rate of 95%
- Ensuring the payments of transporters and 3pl partners within 30 days from bill submission date
- Have reduced the average delivery TAT of Warehouses from 7 days to 3 days where local deliveries within 200 KM is within 24 Hrs
- Implemented score card for transporters and 3PL vendor in-order monitor and improve their performance
- Reduced the secondary transportation cost for beverages from 21% to 15% of overall sales value by limiting service distance to 300KM from factory for water and also by increasing the load-ability from 70% to 85% for both CSD and water category
- Have reduced the secondary transportation cost for warehouses from 13% to 5% of overall sales value by limiting dedicated vehicle movement within 200 KM and sending rest orders though courier or market vehicles as per load and order value
- Have successfully maintained warehouse cost at 0.7% of overall sales value though-out within the given guard rail.
- Have handled a team of 120 members including both On-role and Off-role [3PL] staffs .
Site Manager Operations [FLIPKART MH-OPS ]
Mahindra Logistics Limited
- Handling day-to-day mother hub operations and keeping all the KRAs green
- Analyzing problems and providing plausible solutions
- Handled resort load about 200000 shipments and outbound load about 300000 during BBD 2021
- Tracking the productivity of working manpower to maintain the targeted IPP and also enhancing it.
Site Manager Operations [MODENIK LIFESTYLE LTD]
MAHINDRA LOGISTICS LIMITED
- Developed the warehouse processes from scratch and guided the L&D team to train the manpower accordingly
- Developed various reports for providing visibility about the operation health to the customer [ Inward GRN report / Cycle Count Report / Outward report / KPI dash board ]
- Have set up KPIs for the warehouse operation so that daily targets can be met in all departments keeping productivity and customer service in concern
- Handled day-to-day overall FC operation, keeping all the KPIs green
- Handled customer escalations and resolved them by providing plausible solutions
- Conducting Audits to ensure proper functioning of the warehouse
- Have delivered a fill rate of 95% in the Month of April 22 with an inventory accuracy more than 99%
- Have operated the project with an average margin of 12% where target was of 5.6%
- Ensured proper placement of vehicles with proper utilization.
Assistant Manager (Operations)
DHL Supply Chain India Pvt Ltd
- Implemented L&D team at DHL-Amazon Project, where I guided the L&D team to train about 1200 off-role and on-role employees before 2019 “Great Indian Festival”, the first peak of a new starting 3P FC
- Analyzing daily productivity of working manpower and enhancing it gradually
- Preparation of Skill Matrix and enhancing the cross-training activity in the warehouse
- Increased the building TPH by 16%, hence involving less manpower into operations and decreasing the invested cost up to certain extent
- Responsible for keeping KPIs of Inbound and Outbound green
- Responsible for meeting 100% promised volume without any customer escalation
- Analyzing problems arising in day-to-day operations and providing plausible solutions of them
- Handling customer escalations and managing them
- Conducting regular audit to ensure error free and top-quality operations
- Project worked on: a) Outbound to FC-Dock dwell problem analysis
- B) Calculating TPH for Toat based transshipments
- C) Reduction of box deviation DPMO from 32% to 2.8.
Education
Graduation -
W.B.U.T
12th - undefined
ISC
10th - undefined
ICSE
Skills
Warehouse Operations Managementundefined
Current Role
Regional Logistics and Customer Service Manager
Personal Information
- Father's Name: BIJOY KUMAR MUKHERJEE
- Mother's Name: SAMPA MUKHERJEE
- Date of Birth: 12/23/96
- Gender: MALE
Communication Address
Yelahanka, Bangalore
Disclaimer
I hereby declare that the information provided above are true to the best of my knowledge.
Timeline
Regional Logistics and Customer Service Manager
Reliance Retail Limited
Site Manager Operations [FLIPKART MH-OPS ]
Mahindra Logistics Limited
Site Manager Operations [MODENIK LIFESTYLE LTD]
MAHINDRA LOGISTICS LIMITED
Assistant Manager (Operations)
DHL Supply Chain India Pvt Ltd
Graduation -
W.B.U.T
12th - undefined
ISC
10th - undefined
ICSE
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